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About the Role

As a Retail Store Manager, you will be the connection between the customer and the T-Mobile brand in a fast-paced, high-energy environment. You will have a passion for the wireless industry, understanding products and pricing plans inside and out. You will focus on creating long-lasting relationships with customers and colleagues.

Responsibilities

• Provide world-class customer service, including greeting customers, answering phones, and assessing needs.
• Manage all store operations, including staffing, performance management, opening/closing procedures, service levels, and inventory.
• Drive monthly revenue goals through new customer acquisition, maximizing existing accounts, identifying revenue opportunities, and excelling in quality metrics.
• Lead by example by exceeding organizational sales goals and performance metrics.
• Hire, develop, motivate, and manage a high-performing team.
• Manage store inventory, new product shipments, customer returns, Trade-In devices, demo device management, and store supplies.
• Ensure store compliance with audits and paperwork security.
• Manage cash, credit card, and other payment handling, including register management.
• Maintain store appearance, back room, restrooms, and individual work areas according to retail standards.
• Offer consultative sales and service on the sales floor.
• Set performance expectations by translating business initiatives into team objectives and individual goals, aligning with other groups for efficiency.
• Share responsibility and accountability for routine and important tasks and decisions.
• Ensure accountability by monitoring team progress and results, providing ongoing coaching, and making tough decisions when appropriate.
• Stay informed about rapidly evolving wireless technology.
• Patiently explore customer needs, providing support with service activations, changes, bill payments, equipment replacement, accessory sales, and plan changes/upgrades.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Ensure compliance with all company policies and procedures.
• Represent the company at community events to foster a positive brand image.

Requirements

• High School Diploma or GED; College degree is a plus.
• Minimum 2 years of experience in T-Mobile or other wireless retail.
• Legally authorized to work in the United States.
• Operational and financial performance management skills, including site P&L management.
• Basic computer proficiency and familiarity with common business applications (web browsers, Outlook, Excel, Word, PowerPoint).
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker, relationship builder, and ability to coach and develop others.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Skills

• Sales
• Customer Service
• Team Leadership
• Inventory Management
• Financial Performance Management
• P&L Management
• Communication Skills
• Problem Solving
• Organizational Skills
• Coaching and Development

Location

• Retail Store

Work Type

• Full-Time

Experience Level

• Minimum 2 years experience in wireless retail

Education Level

• High School Diploma or GED
• College degree is a plus

Benefits

• Medical, dental and vision
• 401k match
• Phone service discounts
• Development and growth opportunities

About the Company

• T-Mobile Premium Retailer – TCC Wireless
• As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Equal Opportunity

• TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.