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About the Role

The Restaurant General Manager (RGM) manages a Taco Bell restaurant, ensuring customer satisfaction and profit maximization within company policies. This role involves hands-on work, training employees, addressing customer needs, and modeling appropriate behaviors to foster a culture of recognition and achieve operational excellence.

Responsibilities

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruits and equips high-quality operators to deliver great customer experiences
• Builds a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Leads by example as a culture champion, embodying Taco Bell HUNGRY principles
• Leverages culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Managers and Team Members
• Ensures complete and timely execution of corporate & local marketing programs
• Ensures a safe working and customer experience environment by facilitating safe work behaviors
• Controls day-to-day operations by scheduling labor and ordering food and supplies for restaurants with £500k - £2.0m in sales and 500-800 average daily transactions
• Ensures local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to elevate customer experience and meet satisfaction targets
• Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions
• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to meet performance targets
• Controls Profit & Loss by following cash control/security procedures, managing inventory, labor, and reviewing financial reports
• Ensures maintenance of equipment, facility, and grounds using a Preventative Maintenance Plan
• Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships
• Ensures facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
• Analyzes sales, labor, inventory and controllables and coaches on corrective action to meet margin and sales growth targets
• Works with management team to develop and deliver unit-specific Annual Operating Plan

Requirements

• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss
• Strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills
• Exceptional team building capability
• Basic personal computer literacy
• Passion for providing excellence in execution of quality food, service, cleanliness and speed standards
• Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Skills

• Operational management
• Profit & Loss responsibility
• Business math
• Accounting
• Analytical skills
• Decision-making skills
• Interpersonal skills
• Conflict resolution
• Communication skills
• Team building
• Computer literacy
• Leadership
• Coaching
• Customer service
• Financial management
• Inventory management
• Labor scheduling

Location

• UK

Work Type

• Full-time

Experience Level

• 2-4 years of operational management experience

Salary/Compensations

• £11 per hour to £22 per hour annually + bonus eligibility + benefits

Benefits

• Competitive pay
• Bonus potential
• Commitment to promote from within
• Training and mentorship programs
• Reward and recognition culture
• Free meals
• Flexible schedules
• Vacation pay and additional Paid Time Off
• Pension Contribution
• Career advancement and professional development opportunities
• Mas Earth! Commitment to a sustainable future

About the Company

• Taco Bell was founded in California in 1962 and has grown into a global brand with over 8,200 restaurants worldwide, serving over 42 million fans weekly.
• It is the largest Mexican-inspired quick-service brand globally and part of Yum! Brands.
• The company focuses on high-quality, sustainable ingredients and innovative restaurant technology.
• Taco Bell fosters an inclusive culture that celebrates bold self-expression, strives for a better future, and encourages fun.
• They believe in the importance of workplace culture and employee well-being, aiming to help employees Live Más.

Equal Opportunity

• Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.
• They do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
• Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.