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About the Role

Drive sales, earn commission, and deliver extraordinary experiences as part of an iconic brand inspiring the Bondi Junction community through wellness. This full-time role offers a free gym membership, discounted personal training, and other benefits.

Responsibilities

• Show up with a positive attitude and strong work ethic
• Take accountability for your role and responsibilities
• Support your teammates and contribute to a strong team culture
• Be open to feedback and continuously improve
• Communicate clearly and respectfully
• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination
• Deliver your role in a way that supports revenue and retention
• Promote products, services or experiences where appropriate
• Work efficiently and productively during your shift
• Understand how your actions contribute to club success
• Follow all club processes, systems and safety requirements
• Complete tasks accurately and on time
• Maintain a clean, safe and well-presented environment
• Be reliable, organised and prepared for your shift
• Raise issues early and take action where appropriate
• Create welcoming, friendly and professional interactions with members
• Be proactive in helping members and solving problems
• Respond positively to feedback and service opportunities
• Role model great service behaviours
• Contribute to a seamless member journey across the club
• Execute all stages of the sales journey, from lead generation through to conversion and onboarding
• Consistently achieve individual and team sales targets, including memberships and ancillary products
• Demonstrate deep product knowledge across memberships, services and offers, confidently tailoring solutions to member needs
• Apply effective sales techniques, including needs discovery, objection handling and closing, to maximise conversion
• Proactively generate leads through both in-club and out-of-club engagement, including local area outreach, partnerships and community activation
• Represent the brand externally, building awareness and generating interest through events, activations and networking opportunities
• Deliver engaging and personalised tours that reflect the Virgin Active brand and value proposition
• Actively promote current campaigns, offers and promotions to drive sales outcomes
• Maintain accurate and up-to-date records in CRM systems, ensuring all interactions are logged
• Follow structured sales processes, scripts and cadence to maximise conversion and consistency
• Actively follow up leads and enquiries, ensuring no opportunity is missed
• Support membership retention through strong handovers and ongoing relationship building
• Collaborate with club teams to ensure a seamless member experience from first contact onward
• Take ownership of your sales pipeline, managing priorities and performance end-to-end

Requirements

• More than 1 year of relevant experience
• Flexibility to work a non-traditional schedule
• Experience working with a high-profile consumer brand
• Thrive on exceeding sales targets and delivering strong commercial outcomes
• Confidence in applying sales techniques, building relationships and creating demand both in and out of club
• Show up with care, kindness and respect
• Treat members and teammates well
• Stay calm under pressure
• Help create a positive environment for everyone
• Understand that every interaction matters
• Take pride in getting the small things right
• Open to learning, improving and trying new things
• Take feedback on board and look for ways to get better every shift
• Support your teammates, build positive relationships and contribute to a culture where people feel included, respected and motivated
• Don't wait to be asked
• Step in, follow through and take responsibility for your role, your tasks and the member experience
• Communicate openly and respectfully
• Raise issues early and work towards a solution

Skills

• Sales techniques
• Relationship building
• Demand creation
• Product knowledge
• Needs discovery
• Objection handling
• Closing
• Lead generation
• CRM systems
• Sales processes
• Communication

Location

• Bondi Junction

Work Type

• Full-time

Experience Level

• 1+ year relevant experience

Benefits

• Free gym membership
• Discounted personal training
• Complimentary club membership for you and a workout buddy
• Discounted wellbeing services
• Exclusive perks and discounts with retail and lifestyle partners
• Flexible working options
• Paid parental leave
• Ongoing personal and professional development
• 24/7 confidential wellbeing support through Employee Assistance Program

About the Company

• Virgin Active is an iconic and purpose-led brand changing people's lives for the better through wellness.
• We foster a culture that champions wellbeing, inclusion and growth, encouraging employees to bring their whole selves to work.
• Our workplace is built around movement and wellbeing, where energy and community are part of the everyday.
• We believe great results come from great energy, connection and smiles.

Equal Opportunity

• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination