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About the Role

We have a fantastic opportunity for a first-class receptionist to work in a fabulous new sustainable office building Located close to Vauxhall and Lambeth North tube stations. This is a highly visible and varied role where personality, professionalism, and attention to detail are essential. As Front of House, you will create a five-star visitor and occupier experience, managing every stage of the customer journey and ensuring that every interaction leaves a lasting positive impression.

Responsibilities

• Providing a warm and professional welcome for tenants, visitors and contractors
• Managing busy periods confidently and courteously
• Supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
• Preparing refreshments for guests where required
• Supporting minor building queries and directing issues to the right parties
• Maintaining a reception environment that is organised, presentable and professional
• Supporting added-value services and occupier experience initiatives where agreed for the building
• Carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
• Communicating professionally with tenants, visitors, colleagues and service partners
• Producing short update reports and handovers as required
• Assisting with tenant messaging, notices and general building communication where required
• Preparing newsletters, occupier updates or promotional communications where required
• Using agreed communication tools, including Canva where appropriate, to support tenant engagement
• Maintaining high standards of presentation, conduct and reliability
• Ensuring consistent attendance and punctuality
• Following building procedures and supporting health and safety standards
• Representing the building and LAH in a professional and positive manner at all times
• Managing the reception confidently on a day-to-day basis
• Prioritising tasks effectively during busy and quieter periods
• Using initiative and judgement appropriately
• Escalating issues to the right person when needed
• Liaising with contractors, cleaners, security and building management to help maintain standards
• Researching and introducing suitable added-value ideas where agreed
• Helping to coordinate occupier engagement, pop-up or community initiatives where required
• Using judgement to identify issues on site and escalate them appropriately to building management or service partners
• Supporting communication, occupier engagement, newsletters, Canva, events and added-value initiatives that enhance the overall tenant experience.

Requirements

• Professionalism in presentation and communication
• A proactive, organised and calm approach
• Confidence working independently without close supervision
• The ability to use email, basic reporting tools and Microsoft applications effectively
• Strong written communication and attention to detail
• The confidence to support communication and engagement activity where appropriate
• High level of reliability and punctuality

Skills

• Canva or similar communication tools
• Events support or coordination
• Familiarity with a commercial building environment
• Experience supporting occupier engagement, newsletters or added-value services
• Front of house
• Hospitality
• Hotels
• Corporate services
• Customer-facing environments

Location

• London

Work Type

• Full Time
• Onsite

Salary/Compensations

• £35,000 / year

Benefits

• Pension scheme and life assurance
• 24/7 virtual GP for you and your family
• Wellbeing resources including digital gym, nutrition planning and podcast content
• Financial and legal helpline
• Discounts across multiple retailers
• Training and development opportunities including access to the LAH Academy
• Referral programme

About the Company

• Premium Commercial Building
• LAH Property Marketing
• Building Management team