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About the Role
We are seeking a Customer Service Department Storage G Staff member who can solve critical problems and provide value for the future of our business. Our customers are our top priority, and many end-users rely on our products and services for peace of mind in their daily lives.
Responsibilities
- Handle insurance premium collection via various payment methods (direct debit, group, credit card, bank transfer).
- Process payments according to the collection schedule.
- Manage registration and changes for various payment methods.
- Handle document dispatch to customers.
- Respond to inquiries from call centers and agency help desks.
Requirements
- Minimum of 2 years of experience in financial administration.
- Ability to perform administrative tasks accurately.
- Must have been a full-time employee for at least 2 years in the most recent role.
- Graduation from university or equivalent educational background.
Skills
- Experience in financial administration.
- Ability to analyze current situations and continuously improve operations.
- PC skills (Word, Excel, PowerPoint).
- Experience in improving financial administrative operations.
Location
- Hatsudai Headquarters, Tokyo, Japan
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years of financial administration experience
- 2+ years as a full-time employee in the most recent role
Education Level
- University degree or equivalent
Salary/Compensations
- Salary commensurate with experience and ability, according to company regulations.
- Commuting allowance provided (according to company regulations).
- Variable bonus paid annually (based on individual and company performance).
Benefits
- Social insurance (health, pension, employment, worker's compensation).
- Benefit One.
- Various training programs (including English and Japanese language training).
- Childcare and nursing care leave system.
- Babysitter support system.
- Introduction of wiwiw system (support system for returning to work after childcare leave).
- Retirement plan.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Our mission is to contribute to making decision-making easier and lives better.
- We aim to be a leader driving industry transformation.
- We strive to be the best every day.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- We embrace diversity and strive to attract, develop, and retain a workforce as diverse as the customers we serve.
- We foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement, and compensation, and administer all practices and programs without discrimination.
- We prioritize removing barriers to provide equal access to employment.
- Human Resources will work with applicants requesting reasonable accommodation during the application process.