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About the Role
Oversee a team responsible for designing, building, and scaling global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership, interfaces with product development teams, and manages recruiting and team development.
Responsibilities
- Own the deployment, management, and support of systems for Canadian sovereign cloud on GCP, and contribute to global initiatives across Azure, AWS, and GCP.
- Lead the engineering team in defining, configuring, delivering, and validating compute across private and public cloud infrastructure.
- Collaborate with Product and Program management to define and communicate team commitments and roadmap.
- Facilitate engineering team autonomy through project planning, prioritization, Agile process, and skill development.
- Support engineer growth via hiring, goal setting, individual development plans, and performance reviews.
- Provide technical guidance for systems and process optimization, and participate in architectural reviews.
- Assess risks, vulnerabilities, and mitigations for core services to ensure high availability, operational soundness, scalability, and customer satisfaction.
- Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines.
- Set and sustain technical standards and best-practices within the domain.
Requirements
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
- 8+ years of experience leading systems/software development and engineering, release management, and DevOps in a global 24x7 production environment with a Bachelor’s degree; or 6 years with a Master’s degree or equivalent experience.
- People management experience, specifically of a technical operations team like DevOps.
- Deep technical fluency in public cloud, infrastructure automation, DevOps practices, and software engineering principles.
- Proficiency with infrastructure components including hardware platforms, OS, virtualization, Azure public cloud, web applications, and databases.
- Experience running production services at scale in public clouds (Azure, AWS, GCP, etc.).
- Experience with configuration management platforms at scale.
- Demonstrated success balancing competing priorities in a fast-moving environment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to work cross-functionally to build consensus and drive complex projects and issues to completion.
- Ability to drive technical direction while supporting engineering autonomy and creativity.
- Outstanding communication skills.
Skills
- AI integration
- Systems engineering
- Software development
- Release management
- DevOps
- Public cloud (Azure, AWS, GCP)
- Infrastructure automation
- Configuration management
- Agile process
- Technical leadership
- People management
Location
- Canada
Work Type
- Flexible
- Remote
Experience Level
- 8+ years experience
- 6 years experience
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- 125,700 - 220,000 CAD
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- RRSP Plan with company match
- ESPP
- Matching donations
- Family and medical leave programs
- Annual vacation: 20 days per year
About the Company
- ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better.
- Building an AI-native culture where technology and talent are unstoppable together.
- Committed to freeing people from busywork so they can focus on meaningful work.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.