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About the Role
We are seeking a dependable customer service specialist who excels in a collaborative work setting. This position requires innovative thinking and teamwork to develop solutions for customer issues, including email order processing and resolution of issues that may prevent orders from shipping.
Responsibilities
- Address customer inquiries, requests, and issues promptly and professionally.
- Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
- Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
- Deliver exceptional customer service in a courteous and professional manner.
- Manage the order inbox and manage orders received through various channels.
- Work effectively both independently and collaboratively within a team.
- Listen attentively to customer needs and questions, responding appropriately.
- Responsible for managing open orders daily and ensuring timely shipment of orders.
- Ability to use critical thinking skills to resolve customer issues and needs effectively.
Requirements
- 2-4 years of Customer Service experience.
- Experience working in a team-oriented, collaborative environment.
- Proficiency in MS Office Suite.
Skills
- Goal-oriented with a positive and curious outlook.
- Exceptional attention to detail.
- Capability to handle multiple tasks and meet deadlines.
- Excellent written and oral communication skills.
- Exceptional organizational skills.
- Ability to prioritize effectively.
- Proficient problem solver.
- Ability to make quality decisions.
- Salesforce (preferred).
- SAP (preferred).
Location
- US
Work Type
- Full-time
Experience Level
- 2-4 years
Education Level
- High School Diploma
- Bachelor's Degree (preferred)
Salary/Compensations
- USD 18.6 - USD 33.2 - hourly
Benefits
- Paid time off (vacation, holidays, sick)
- Medical/dental/vision insurance
- 401(k)
- Eligible to participate in short-term incentive programs.
About the Company
- At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
- Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
- Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
- For more information, visit https://global.allerganaesthetics.com/.
- Follow Allergan Aesthetics on LinkedIn.
Equal Opportunity
- AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
- Equal Opportunity Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html