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About the Role

JPMorgan Chase's Commercial & Investment Bank is seeking a strategic Program Management Officer to lead the delivery of its AI Upskilling program, ensuring teams are equipped for the future of work. This role involves orchestrating planning, execution, and governance, promoting cross-functional alignment, and driving operational excellence.

Responsibilities

• Develop and maintain program governance, including roadmap, stakeholder engagement, risk management, and escalation processes.
• Lead end-to-end program management of the CIB AI Upskilling initiative, ensuring delivery against milestones, KPIs, and strategic objectives.
• Coordinate and track progress across all workstreams: persona activations, AI tool enablement, training sessions, communications, Hub updates, and adoption metrics.
• Facilitate regular program reporting, executive updates, and risk/issue escalation to senior stakeholders.
• Lead weekly program meetings, drive accountability, and ensure timely resolution of issues.
• Oversee the lifecycle management of program deliverables, ensuring sustainability and continuous improvement.
• Identify and remove program obstacles, ensuring timely resolution of issues and maintaining momentum across all workstreams.
• Foster a culture of collaboration, transparency, and continuous learning within the program team.

Requirements

• 10+ years of experience in program or project management in financial services, technology, or large-scale transformation initiatives.
• Demonstrated experience leading complex, cross-functional programs at scale, with executive-level stakeholder management.
• Strong organizational, planning, and governance skills; ability to manage multiple workstreams and competing priorities.
• Experience with change management, communications, and driving adoption of new technologies or processes.
• Excellent written and verbal communication skills, with the ability to influence and engage at all levels of the organization.
• Demonstrated ability to analyze data, track KPIs, and drive data-driven decision making.
• Bachelor’s degree or equivalent experience required.

Skills

• AI
• Digital transformation
• Workforce upskilling
• Program or project management certification (e.g., PMP or Agile)
• Persona-based learning
• Enterprise tool deployment
• HR transformation
• Highly matrixed, global organization experience

Location

• Global

Work Type

• Full-time

Experience Level

• Executive Director
• 10+ years

Education Level

• Bachelor’s degree or equivalent experience

Salary/Compensations

• Competitive total rewards package including base salary, potential commission-based pay and/or discretionary incentive compensation.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• JPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions globally under the J.P. Morgan and Chase brands. With over 200 years of history, it is a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.
• J.P. Morgan’s Commercial & Investment Bank is a global leader in banking, markets, securities services, and payments, serving corporations, governments, and institutions in over 100 countries. It provides strategic advice, raises capital, manages risk, and extends liquidity worldwide.

Equal Opportunity

• JPMorgan Chase is an equal opportunity employer and places a high value on diversity and inclusion.
• Does not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• Makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
• JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.