Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Cornelis Networks is seeking talented High Performance Networking Technical Support Engineers to support world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions. As a member of the Technical Support organization, you will collaborate with cross-functional teams to identify and resolve partner and end-user issues, delivering solutions with exceptional customer service. This role requires strong critical thinking, problem-solving skills, and initiative to drive customer satisfaction, with a significant impact on the company's operational and financial success.

Responsibilities

Provide professional, high-quality customer support for Cornelis Networks products.
Take technical ownership of user-reported issues, driving diagnosis and resolution professionally and timely.
Manage incoming customer support issues via email, portal, or phone, escalating as necessary.
Periodically support off-hours "on-call" activities.
Partner cross-functionally across all levels of the corporation to identify and resolve issues.
Support OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support.
Proactively ensure customer readiness for updates, understanding changes and their impacts.
Provide input for materials and documentation supporting upgrades or early use of new capabilities.
Actively participate and advocate for customers during product lifecycle planning and sustaining periods.

Requirements

Proficient in English, both written and verbal.
Must submit resume in English.
5+ years of experience programming with C, C++, Perl, Python, and/or Fortran.
Knowledge of Linux scripting.
5+ years of experience in system troubleshooting, network configuration, and troubleshooting.
Strong analytical skills.
Strong interpersonal, verbal, and written communication skills.
Demonstrated ability to work across geographies, time zones, companies, and organizations.
Ability to travel to Cornelis' headquarters for periodic meetings and training.
Ability to travel to partner/customer locations up to 25% (typical) to 50% (peak).
B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support.

Skills

High performance networking
Linux device driver development or troubleshooting
Installation, configuration, and administration of enterprise Linux servers in clustered environments
Parallel programming (MPI and/or SHMEM)
Troubleshooting in HPC/AI cluster environments
Experience with more than one Operating System
InfiniBand
Cluster storage
Analyzing, breaking down, and understanding complex problems
Communicating solutions effectively
Managing customer expectations
Balancing customer requests with business needs
Providing user support in a network or HPC environment

Location

Remote (EMEA)

Work Type

Remote
Onsite
Hybrid

Experience Level

5+ Years

Education Level

B.S. Degree in Engineering, Computer Science, or related discipline
5+ years of equivalent experience in hardware or software development, validation, training, or technical support

Salary/Compensations

Competitive compensation package includes base salary, performance incentives, and equity participation.
Compensation determined by factors such as experience, qualifications, skills, and location.

Benefits

Additional benefits may be available depending on geographic location.
Paid holidays
Flexible work arrangements

About the Company

Cornelis Networks delivers the world’s highest performance scale-out networking solutions for AI and HPC datacenters.
Our differentiated architecture integrates hardware, software, and system level technologies to maximize the efficiency of compute clusters.
Solutions drive breakthroughs in AI & HPC workloads, empowering customers to push the boundaries of innovation.
Backed by top-tier venture capital and strategic investors.
Committed to innovation, performance, and scalability.
Solving the world’s most demanding computational challenges with next-generation networking solutions.
A fast-growing, forward-thinking team of architects, engineers, and business professionals.
Proven track record of building successful products and companies.
A global organization with a team spanning multiple U.S. states and six countries.

Equal Opportunity

Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.