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About the Role

This client-facing role is pivotal in delivering a best-in-class experience that drives retention and growth of the MPS book of business. The position owns the end-to-end management of client accounts, spanning intent gathering, project planning, setup case submission, implementation, and seamless transition to the account management team. Success in this role depends on strong collaboration and coordination with both internal and external stakeholders to ensure timely execution and alignment with client expectations. The ideal candidate is adaptable, excels in a fast-paced environment, and brings a strong customer-first mindset.

Responsibilities

Drive the implementation and onboarding of complex pharmacy programs and customized plan designs
Consult with clients on products, solutions, and strategies aligned with their goals and operational needs
Coordinate across internal teams and external partners to meet critical timelines and deliverables
Ensure a seamless, high-quality client experience to support retention and growth objectives
Manage multiple implementations simultaneously while maintaining accuracy and attention to detail
Adapt to evolving processes, tools, and organizational priorities
Operate with a high degree of autonomy while appropriately escalating risks or issues

Requirements

Minimum of 5 years of experience in product and/or health plan implementation
Minimum of 3 years of experience in healthcare administration
Proven ability to organize, prioritize, and manage multiple projects, including end-to-end client delivery
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
Highly detail-oriented, with the ability to manage large volumes of complex information under tight deadlines
Ability to thrive in a fast-paced, dynamic environment
Demonstrated ability to work independently with minimal oversight from leadership
Excellent written and verbal communication skills
Ability to multi task

Work Type

Full time

Education Level

Bachelor's degree preferred/specialized training or relevant professional work experience

Salary/Compensations

$54,300.00 - $159,120.00

Benefits

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.