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About the Role

The VP, Account Director leads and ensures the agency is delivering on necessary expectations. They manage client service expectations through open and honest discussions, build solid client relationships based on trust and respect, and partner with Creative, Strategy, and Operations Leads to deliver innovative, on-strategy work within budget and timing parameters.

Responsibilities

• Manage the day-to-day senior clients
• Ensure successful development and completion of the client engagement
• Maintain a superior relationship with all departments in the agency and understand the strategic goals of the account and contribute to their communication to the agency team
• Ensure the agency is giving its highest quality, meets client objectives and leads the category
• Be responsible for profitable growth by adding new divisions or assignments
• Manage and mentor junior level team members
• Build client business - Identifies short term and long-term opportunities, business building as well as learning
• Develop in collaboration with finance and department heads yearly SOW
• Report on account performance
• Identify best and new practices, which drive efficiency and effectiveness of the agency to deliver against the client’s objectives
• Develop new initiatives through thorough understanding of the client’s content area
• Aggressively pursue new ways to contribute to overall agency and client revenue and profitability
• Work closely with project management for the successful execution of projects

Requirements

• 12+ years of Agency experience
• Minimum 5+ years of management experience
• Pharmaceutical HCP/DTC experience a must
• Excellent communication skills, both written and oral
• Highly organized and creative problem-solving skills, and detail oriented
• Must have strong interpersonal skills to foster optimal department relationships
• Ability to interact with, and manage clients with decision making responsibility
• Experience with budgets and finance savvy
• Ability to translate business and marketing requirements into viable solutions

Location

• New York City

Work Type

• Hybrid

Experience Level

• 12+ years of Agency experience
• 5+ years of management experience

Education Level

• Bachelor’s degree or equivalent business experience preferred

Salary/Compensations

• $150,000 to $200,000

About the Company

• MRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities, enabling Omnicom to deliver intelligent activation across the full funnel with data-driven decisioning at scale to help clients move faster and deliver more connected customer experiences.
• MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market.

Equal Opportunity

• It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.