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About the Role

The San Francisco Human Services Agency (HSA) is seeking a Training Officer to deliver and evaluate training programs focused on CalFresh (CF) and Medi-Cal (MC) benefit administration. This role is crucial for creating curriculum, conducting training, and ensuring staff understand eligibility rules and case-processing requirements, contributing to the agency's mission of supporting individuals and families in San Francisco. This is a temporary, exempt position for a special project, limited to one year.

Responsibilities

Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials.
Facilitating training across multiple modalities, delivering presentations, leading activities, mentoring trainees, and ensuring equitable and accessible learning environments.
Maintaining and improving training materials through ongoing review, research, collaboration, and quality-control.
Evaluating trainee progress by developing and grading assessments, analyzing results, conducting check-ins, and providing individualized support.
Overseeing daily classroom operations and coordinating with Program training staff on updates, logistics, projects, and curriculum development.
Evaluating the effectiveness of training programs by assessing learning outcomes, gathering and analyzing feedback, facilitating workshops, and preparing reports.
Assessing individual, team, and organizational learning needs by analyzing information from various sources.
Providing supervision and support to Program Specialists by guiding their training activities, delivering coaching and feedback, and assisting with administrative tasks.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.
Experience creating, delivering, and evaluating training as related to social service programs - CalFresh and Medi-Cal preferred.
Experience using CalSAWS.
Experience undergoing major system changes (e.g. CDS to CalWIN, CalWIN to CalSAWS).
Proficiency using Microsoft Office tools and learning applications/software (e.g. Word, Outlook, Teams, PowerPoint, Kahoot, CANVA, etc.).

Skills

Curriculum development
Instructional material creation
Instructor-led training delivery
Training evaluation
CalFresh benefit administration
Medi-Cal benefit administration
Collaboration with training staff
Facilitation
Mentoring
Assessment development
Data analysis
Report preparation
Microsoft Office Suite
Learning applications/software

Location

San Francisco

Work Type

Temporary
Full-time

Experience Level

2 years of experience designing, organizing, and conducting employee training programs

Education Level

Baccalaureate degree
Master of Arts degree may be substituted for one year of experience
Additional experience may be substituted for education on a year-for-year basis

Salary/Compensations

$113,880.00 - $149,110.00 Yearly

Benefits

Employee Benefits Overview

About the Company

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.
We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.
OUR COMMITMENT TO RACIAL EQUITY: As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve.
We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.