Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

POP MART is seeking an experienced, commercially minded, and people-focused Store Manager to lead one of its growing retail locations in Australia and New Zealand. This role is responsible for driving team performance, customer experience, operational excellence, and commercial outcomes in a fast-paced retail environment.

Responsibilities

• Recruit, coach and develop high-performing teams
• Create a positive, accountable and customer-focused culture
• Conduct regular performance and development conversations
• Support succession planning and talent development
• Deliver sales, wage and KPI targets
• Analyse store performance metrics and implement action plans
• Drive productivity, profitability and operational excellence
• Manage inventory accuracy, deliveries and stock control
• Ensure compliance with company policies and procedures
• Maintain exceptional visual merchandising and presentation standards
• Lead successful execution of product launches and promotional campaigns
• Lead from the front during daily trade
• Deliver exceptional service standards
• Create memorable experiences for collectors, fans and customers
• Foster a customer-first culture throughout the store

Requirements

• An experienced Store Manager from a high-volume retail environment
• A confident and engaging people leader
• Commercially focused with a proven track record of delivering results
• Skilled at coaching and developing teams
• Organised, resilient and adaptable
• Passionate about customer experience and operational excellence
• Flexible availability across all 7 days is required
• Availability throughout peak trading periods, including November to January, is essential
• Full, permanent Australian working rights required

Skills

• Team leadership
• Customer experience
• Operational excellence
• Commercial acumen
• Performance coaching
• Inventory management
• Visual merchandising
• Sales target achievement
• KPI management
• Stock control
• Promotional campaign execution

Location

• Australia
• New Zealand

Work Type

• Full-time
• Permanent

Experience Level

• Experienced Store Manager

Salary/Compensations

• Base salary circa $74,000+

Benefits

• Monthly product incentives (post-probation)
• Monthly performance bonus
• Annual POP LAND (Beijing) pass

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
• POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

Equal Opportunity

• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.