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About the Role

Group Retirement Services (GRS) Administration provides administration services for a variety of group products. In this role, you will contribute to effective record-keeping and reporting for GRS customers, becoming proficient with the Group Pension Administration System (GPAS) and GRS processes. This role is suited to a technically minded, customer-first individual who thrives on building relationships and providing expert solutions.

Responsibilities

Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting
Handling various inquiries, telephone calls, etc., from multiple audiences
Daily management of a block of business
Fostering relationships with plan administrators, brokers, advisors, and plan members
Handling sensitive and complex issues in a timely and accurate manner
End-to-end handling of death and marriage breakdown transactions
Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors
End-to-end daily administration, including contribution processing, investment fund changes, payment of member benefits, basic reporting, and supporting advisors and plan administrators

Requirements

Reliability Status Security Clearance required as a condition of employment before gaining access to Protected B information, assets, or work sites.

Skills

Strong analytical skills
Customer service focused with a positive can-do attitude
Strong communication skills - both written and verbal
Highly organized with the ability to prioritize and execute a large variety of work
Strong interpersonal skills with the ability to work independently and as part of a larger team
Self-motivated with an ability to effectively multi-task in a fast-paced environment to meet tight deadlines
Strong research and analysis skills with the ability and desire to produce quality work
Strong problem solver with the motivation to seek out answers independently in a changing environment
Fluency in Microsoft Office tools including Word and Outlook
Strong proficiency in Excel (with experience creating formulas, pivot tables, macros, v-look up’s etc.)
Knowledge of investment/retirement arrangements and/or GRS business processes an asset
Knowledge of rules and regulations as they relate to GRS products an asset
Bilingual French/English an asset

Location

Hybrid

Work Type

Permanent
Full Time

Salary/Compensations

$48,400 - $72,600 annually

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: A workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.