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About the Role

Office Agents are responsible for assisting customers with the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
• Complete all training when required by company, airport governing authority, or customer.
• Be on time, be prepared, and be safe.
• Be willing to work flexible hours, including nights, weekends, and holidays.
• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Requirements

• Must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
• Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
• Must be able to work around jet and machinery noises in a warehouse environment.
• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.

Skills

• Excellent English verbal and written communication skills.
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Basic math skills.
• Problem-solving skills.
• Time management skills.
• Ability to multitask.

Location

• U.S.
• Canada

Work Type

• Flexible schedules
• Nights
• Weekends
• Holidays

Experience Level

• One+ year of Cargo Agent experience (Preferred)

Education Level

• High school diploma, GED, or work experience equivalent.

Salary/Compensations

• $23.00 - $23.50 hourly

Benefits

• Paid vacation
• Medical / dental / vision for full-time qualified employees
• Medical coverage for part time employees
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises

About the Company

• Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
• We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures.
• Our Ground division has a strong reputation in aviation ground services.
• We are committed to providing the highest quality service and continuing our outstanding safety track record.
• As we continue to grow, we only look for the best in the industry.
• The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Equal Opportunity

• Alliance Ground International is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.