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About the Role

Lifesaving & Care Specialists are responsible for the daily functions and growth of lifesaving programs such as adoptions, as well as providing basic animal care for animals in program locations. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Specialists may receive intensive assignments in a particular program, based on organizational needs.

Responsibilities

Demonstrate kindness and the Golden Rule in everyday actions by practicing inclusion and respect.
Be a role model for authenticity, kindness, and positive influence.
Promote and facilitate pet adoptions, providing superior customer service, new pet parent counseling, and post-adoption support.
Deliver superior customer service, assist adopters, fosters, and transfer partners by gathering information to match them with appropriate animals.
Develop general knowledge of animals in Best Friends’ care and partner shelters’ care to best match animal and client needs.
Work directly with and support volunteers on all aspects and protocols of lifesaving care and outcome programs.
Work collaboratively with Best Friends’ team members in all areas of operations to achieve lifesaving goals.
Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments.
Maintain a safe workplace and model safe work practices.
Adhere to organizational safety practices and rules.
Communicate to leadership about unsafe practices and conditions.

Requirements

Previous experience working with and/or volunteering with cats and dogs is required.
Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns.
Basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues.
Familiarity and comfort with a conversational adoption process.
Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds.
Ability to handle sensitive and confidential situations.
Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
Resourceful, get-it-done attitude; initiative to assist in any area or process.
Problem solving, seeking answers independently and enthusiastically.
Flexibility to persist until goals are achieved.
Proficiency with Microsoft Office products.
Familiarity with shelter software/animal management software, or desire to learn.
Routinely lift 40 pounds and perform daily strenuous activity including lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
Perform repetitive tasks for extended periods including typing, sitting, walking, arm, and hand motion.
Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards.
Ability to travel, including overnight stays, when needed.
Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.
Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Skills

Fear free certification is a plus.
Bilingual or multi-lingual skills preferred but not required.

Location

307 W Broadway, New York, NY 11206
232 Varet Street, Brooklyn, NY 11206

Work Type

Permanent
Full-time

Salary/Compensations

$21 to $24 per hour

Benefits

great benefits

About the Company

Best Friends Animal Society is an equal opportunity employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.