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About the Role

The Assistant Account Director will oversee the successful execution of services provided to customers, manage sales, and maintain and build relationships between the company and its clients.

Responsibilities

• Operate as the day-to-day point of contact for all account-specific matters.
• Develop and manage client relationships to ensure service level expectations are met.
• Resolve client conflicts and employee issues promptly and effectively.
• Meet all client deadlines according to customer needs and objectives.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client and Account Director.
• Achieve or exceed financial targets while ensuring efficient operations.
• Foster an environment that supports teamwork, cooperation, performance excellence, and personal success.
• Collaborate with the Account Director to leverage SMEs in vendor contract negotiations, conduct competitive RFPs, and assess self-perform opportunities.
• Assist in preparing monthly and quarterly portfolio reports for stakeholders.
• Participate in governance meetings with vendors and clients.
• Collaborate with site managers to develop innovative vendor program practices for quality compliance, cost savings, sustainability, and efficiencies.
• Administer and execute internal performance audits with site managers, creating and driving corrective action plans.
• Support internal and external regulatory agency inspection reviews.
• Ensure all work complies with SBM company policies and procedural standards, including performance management and HR involvement.
• Recruit, hire, structure, evaluate, and develop high-performing teams.
• Identify new sales opportunities within existing accounts.
• Prepare and deliver sales presentations to high-level executives.
• Forecast and track sales results, and make annual forecasts.
• Communicate progress of monthly and quarterly initiatives to internal and external team members.
• Plan, assign, and direct work of employees with managers and supervisors.
• Provide leadership and motivation, conveying SBM's vision and values to team members.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in a related field.
• 5+ years of facilities management or janitorial operations experience.
• 3+ years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.
• Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.
• May be required to have a valid driver’s license.

Skills

• Ability to build and maintain strong client relationships, including contract compliance, service-level agreement (SLA) management, and issue resolution.
• Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.
• Proficiency with Microsoft Office Suite.
• Experience using workforce management, facilities management, CMMS, or related operational systems.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the public.
• Strong verbal and written communication skills.
• Ability to manage multiple account management projects simultaneously.
• Strong attention to detail.

Location

• Some travel may be required

Work Type

• Full-time

Experience Level

• 5+ years of facilities management or janitorial operations experience
• 3+ years in a management role

Education Level

• Bachelor's degree in a related field

Salary/Compensations

• $110,000-$150,000 per year

Benefits

• SBM offers comprehensive benefit packages.

About the Company

• SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.

Equal Opportunity

• We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.