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About the Role

The Retail Sales Representative connects customers with the T-Mobile brand in a fast-paced, high-energy environment. This role requires a passion for the wireless industry, deep product knowledge, and a focus on building lasting customer relationships.

Responsibilities

• Provide world-class customer service, including greeting customers, answering phones, and assessing needs.
• Drive monthly revenue goals by acquiring new accounts, maximizing existing accounts, identifying opportunities, and excelling in quality metrics.
• Build relationships with employees and customers across all business channels.
• Assist with store operations, including cash handling, inventory counts, and deposits.
• Ensure compliance with all company policies and procedures.
• Maintain store appearance, back room, restrooms, and individual work area according to retail standards.
• Explore customer needs through thoughtful questions and provide support with service activations, changes, bill payments, equipment replacement, accessory sales, and plan changes/upgrades.
• Achieve assigned performance metrics.

Requirements

• High School Diploma or GED.
• Minimum 6 months of experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, and make good decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods of time on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Skills

• Customer service
• Sales
• Relationship building
• Cash handling
• Inventory management
• Problem solving
• Communication

Location

• Retail environment

Work Type

• Part-Time

Experience Level

• Minimum 6 months experience

Education Level

• High School Diploma or GED

Salary/Compensations

• Up to $20+/hour (base pay and commission)

Benefits

• Medical, dental, and vision insurance
• 401k match
• Phone service discounts
• Development and growth opportunities

About the Company

• T-Mobile Premium Retailer - TCC Wireless

Equal Opportunity

• TCC Wireless, LLC is an equal opportunity employer. All employment decisions are made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.