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About the Role

The Retail Sales Representative enjoys a fast-paced and high energy environment, connecting customers with the T-Mobile brand. This role requires a passion for the wireless industry, deep product knowledge, and a focus on building lasting customer relationships.

Responsibilities

• Provides world-class customer service, including greeting customers, answering phones, and assessing needs.
• Drives monthly revenue goals through acquiring new accounts, maximizing existing accounts, identifying opportunities, and excelling in quality metrics.
• Builds relationships with employees and customers across all business channels.
• Assists with store operations, including cash handling, inventory, and deposits.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance and individual work area according to retail standards.
• Explores customer needs and provides support with service activations, changes, bill payments, equipment replacements, accessory sales, plan changes, and upgrades.
• Achieves assigned performance metrics.

Requirements

• High School Diploma or GED.
• Minimum 6 months of experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, and make good decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Skills

• Customer service
• Sales
• Communication

Location

• Retail environment

Work Type

• Part-Time

Experience Level

• Minimum 6 months experience

Education Level

• High School Diploma or GED

Salary/Compensations

• Up to $20+/hour (base pay and commission)

Benefits

• Medical, dental, and vision insurance
• 401k match
• Phone service discounts
• Development and growth opportunities

About the Company

• T-Mobile Premium Retailer - TCC Wireless.

Equal Opportunity

• TCC Wireless, LLC is an equal opportunity employer. All employment decisions are made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.