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About the Role

This recruitment is to fill positions supporting the Learning and Organizational Development (L&OD) Team and the San Francisco Benefits Net On-the-Job Training (SFBN OJT) Team within the Human Services Agency (HSA). The role involves delivering virtual and in-person classroom instruction, facilitating lectures, guiding activities, troubleshooting, conducting case reviews, and preparing training materials. These positions are limited to one year and are part of a special project.

Responsibilities

Facilitate classroom-based sessions by guiding trainees through learning activities, supporting engagement and understanding, and maintaining an organized, productive training environment.
Manage classroom operations by monitoring trainee attendance and behavior, maintaining accurate tracking records, assisting with weekly timesheet submissions, and escalating behavioral concerns.
Organize and prepare written material for use in various formats including hard copy memos, manuals, and reports, interactive online resources, and presentation media.
Contribute to short and long-term projects and workgroups by supporting coordination, planning, and implementation activities.
Provide instructional support by assisting trainees during classroom activities, ensuring engagement and proper device use, managing and preparing materials, overseeing assessment compliance and supporting case processing during on-the-job training.
Assist with On-The-Job Training case reviews to ensure accuracy and adherence to CalFresh and Medi-Cal program policy and standards, providing timely feedback on case reviews to support trainees’ development.
Review and monitor Department compliance with County, Federal and State regulations as related to public assistance programs; reviewing guidelines related to the processing of public assistance applications; verifying eligibility, correctness of payment decisions and appropriateness of the services provided.

Requirements

Three (3) years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training.
Ability to work in a typical office environment.
Most positions involve the physical activities of sitting, standing, and lifting 5-10 lbs.
Ability to travel to different sites and conduct home visits.
May require hand-eye coordination and manual dexterity for data entry and extensive VDT exposure.
Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

Skills

Experience working with social service programs - CalFresh and Medi-Cal preferred
Experience using CalSAWS
Experience undergoing major system changes (e.g. CDS to CalWIN, CalWIN to CalSAWS)
Proficiency using Microsoft Office tools (e.g. Word, Outlook, Teams, PowerPoint, SharePoint, etc.)

Location

San Francisco

Work Type

Virtual
In-person
Office environment
Temporary Exempt

Experience Level

3 years of experience in the Social Services field

Salary/Compensations

$105,612.00 - $128,362.00 Yearly

Benefits

Employee Benefits Overview

About the Company

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.
We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve.
We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.