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About the Role

The Executive Director, Customer Insights & Analytics (FIG) is a key partner to the Managing Director, with visibility across and accountability for the full Financial Institutions & Government (FIG) portfolio. The role provides strategic guidance and informed perspectives to support business decision-making and portfolio performance. The position is responsible for leading the development of an AI-enabled insights, policy and portfolio management capability that strengthens competitive proposition, enhances risk discipline and supports proactive origination.

Responsibilities

Act as a trusted deputy to the Managing Director, FIG, providing oversight across portfolio performance, risk settings and strategic priorities, while delivering independent challenge and guidance on origination, credit and portfolio decisions.
Lead the development of an AI-enabled customer insights and analytics capability, leveraging internal and external data to identify origination opportunities, strengthen client strategies and generate differentiated market and portfolio insights.
Transform and modernise the FIG credit policy framework by building centralised, technology-enabled platforms that improve policy accessibility, consistency, governance and decision-making across the business.
Drive the evolution of risk appetite, portfolio limit frameworks and scenario analysis capabilities, ensuring portfolio settings reflect forward-looking risks, industry dynamics and strategic growth objectives.
Establish proactive risk monitoring and signal capabilities through automated data pipelines, intelligent alerts and analytics that enable early identification of emerging risks and commercial opportunities.
Simplify and automate core credit and portfolio management processes, reducing manual effort, improving productivity and delivering a more integrated and efficient operating model.
Maintain strong portfolio governance and credit discipline, overseeing portfolio quality, risk metrics, reviews, reporting and regulatory engagement to ensure robust risk management outcomes.
Build and lead a high-performing team of risk, analytics and policy professionals, fostering a culture of accountability, innovation, collaboration and continuous improvement while developing future-ready organisational capability.

Requirements

Extensive experience in institutional banking, credit risk and portfolio management, with deep expertise across Financial Institutions & Government (FIG) sectors and the ability to make sound commercial and risk-based decisions on complex transactions and portfolios.
Demonstrated success operating at a senior leadership level, providing strategic oversight across large, complex portfolios while influencing outcomes across business, risk and product stakeholders.
Strong understanding of financial markets, institutional banking products and regulatory frameworks, coupled with the ability to leverage data, analytics and technology to drive decision-making and business performance.
Experience leading AI, automation or digital transformation initiatives within risk, credit, analytics or portfolio management environments, using innovation to improve insights, productivity and customer outcomes.
Proven track record delivering large-scale transformation programs, simplifying operating models and integrating strategy, policy, origination and portfolio management into cohesive and scalable frameworks.
Exceptional analytical and problem-solving skills, with the ability to translate complex data and insights into clear, actionable recommendations that support strategic and commercial decision-making.
Highly developed communication and stakeholder management capabilities, with confidence influencing senior executives, Board-level stakeholders and regulators, and constructively challenging decisions where required.
A strong people leader with experience building, coaching and developing high-performing teams, fostering a culture of accountability, collaboration, continuous improvement and execution excellence.
A trusted advisor and strategic thinker who balances long-term vision with disciplined execution, takes ownership of outcomes and thrives in fast-paced, complex environments.

Skills

AI-enabled insights
Portfolio management
Data integration
Customer insights
Sector insights
Risk management
Credit policy
AI
Automation
Digital transformation
Analytics
Stakeholder management
Communication

Location

Sydney

Work Type

Full-time

Experience Level

Executive Director
Senior leadership

Education Level

Relevant tertiary qualifications in Accounting, Business, Finance, Economics or a related discipline are preferred.

Benefits

Special offers on banking products
Discounts from top brands
Generous employee-only mortgage rates
Flexible work arrangements
Variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities
Opportunities to give back to the Community by getting involved in volunteering initiatives

About the Company

Corporate & Institutional Banking (CIB) - Financial Institutions & Government (FIG) is focused on becoming our customers' #1 banking partner for life.
Westpac is committed to making it the best place to work in the country.

Equal Opportunity

We're all about creating a supportive and inclusive community.
We welcome everyone, no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.