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About the Role

The Tiffany Ambassador will deliver the Tiffany Touch to every client they interact with and set the tone for their visit to The Landmark. Ambassadors connect daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling. Stationed throughout The Landmark, Tiffany & Co. Ambassadors have a significant influence on the client’s journey and experience within the store. Tiffany & Co. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Responsibilities

Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
Consistently deliver a knowledgeable and curated experience for every client.
Attend to the needs of internal and external clients while greeting and directing clients throughout the Landmark ensuring Tiffany expectations are always delivered.
Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
As dictated by the needs of the business, support all hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support, and BOH support.
Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
Communicate with management any potential service issues in a timely manner.
Share client interactions and impressions of the brand with management.
Fosters collaboration and works best in a team environment.
Support Company Initiatives and demonstrate agility when it comes to change.

Requirements

Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience (e.g., hospitality, museum/art gallery, etc.).
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Must have authorization to work in the United States

Skills

Storytelling
Clienteling
Communication
Teamwork
Adaptability

Location

The Landmark

Work Type

Full-time

Experience Level

2+ years retail or luxury retail experience

Education Level

College/university degree with a fine or performing arts focus (preferred)
Gemological Institute of America (GIA) coursework (preferred)

Benefits

Global benefits like adoption and surrogacy assistance
Parental leave
Programs that support mental, emotional, physical, and financial well-being
Competitive pay
Medical insurance
Dental insurance
Vision insurance
401(k) plans with company match
Paid time off

About the Company

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
Founded in 1837, empowered by daring vision and entrepreneurial spirit.
Each generation of employees honors our past while dreaming of our future.
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience.
Diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture.
Committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

Equal Opportunity

Diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture.
Committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.