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About the Role

This position is ideal for a professional who wants to be part of a very dynamic and supportive working environment. The Medical Assistant/ Patient Services Representative (MA/PSR) is the initial point of contact for our patients and also the community-based physicians. The incumbent must possess exceptional customer service skills and have a desire to work in the public eye. Communication skills are key, as you will be expected to communicate clearly with parents, physicians and your team, with an emphasis on keeping the patient at the center of the conversation. Likewise, the Medical Assistant provides clinical support to the Pediatrician and will work within the scope set forth by the clinic.

Responsibilities

Receives patients at the care center, providing information about clinical services, insurance and payment policies.
Processes new patient paperwork and collects copays.
Follows up with patients for payment or insurance information.
Attends to physician and practitioner needs to support patient care and practice development.
Schedules and confirms appointments, monitoring schedule capacity.
Attends to billing corrections and expedites patient concerns.
Distributes incoming paper lab results and scans records into patient charts.
Answers phones professionally and warmly.
Helps maintain office supplies, equipment, and general office systems.
Effectively utilizes Electronic Health Record (E.H.R.), Microsoft outlook and MS Office Suite.
Takes a proactive view of daily and weekly clinician schedules, filling openings and working to keep schedules full.
Keeps patient demographics and insurance information accurate and up-to-date in the EHR.
Provides friendly, knowledgeable, and responsive internal and external customer service.
Reminds patients of appointments 72 hours in advance or as needed.
Checks voicemail throughout the day and returns patient calls the same day or within 24 hours.
Utilizes EHR to communicate about appointment details and keeps administrative team members informed.
Keeps Supervisor informed of customer compliments, complaints, or critical issues.
Maintains current knowledge of all physicians and services of the practice.
Consistently extends a professional, warm environment.
Attends staff meetings and other office meetings as required.
Holds self and peers accountable to uphold the Standards of Behavior.
Complies with all HIPAA regulations and company standards of patient confidentiality.
Accepts and performs other job-related duties, projects, and responsibilities as required.

Requirements

High School diploma or equivalent
Certified Medical Assistant (CCMA Preferred)
Graduate of an approved MA program, which includes injectable training

Skills

Exceptional customer service skills
Communication skills
Electronic Health Record (E.H.R.) utilization
Microsoft Outlook utilization
MS Office Suite utilization
Professional phone etiquette
HIPAA regulation compliance
Patient confidentiality

Location

San Francisco Bay area
San Francisco

Work Type

Full-time

Education Level

High School diploma or equivalent
Certified Medical Assistant (CCMA Preferred)
Graduate of an approved MA program

Salary/Compensations

$28-$34 per hour

Benefits

Competitive benefits package
Generous 401(k) plan
Paid Time Off (PTO) plan

About the Company

UCSF Health Medical Foundation is an associated clinically integrated network (CIN) with a primary goal to foster physician collaboration to deliver advanced pediatric care throughout Northern California and beyond.
They have Pediatric and Adolescent, Ophthalmology, Adult Medicine, and Women’s health clinics located throughout the San Francisco Bay area.

Equal Opportunity

UCSF Benioff Children’s Physicians (UBCP) is an equal opportunity employer.
Prohibits discrimination against any applicant or employee based on veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law.
Commitment to equal opportunity employment applies to all persons involved in operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.