Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Service Desk Technician role.
Rezi rewrites your resume against Thales's job description. Free.
Tailor your resume to this Service Desk Technician role.
Rezi rewrites your resume against Thales's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Service Desk Technician posting at Thales — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Service Desk Technician posting at Thales — free, in seconds.
About the Role
The Service Desk Technician will provide 1st & 2nd level IT support to meet Service Level Agreements. This role requires Australian Citizenship and eligibility for defence security clearance.
Responsibilities
- Comply with all relevant company Occupational Health, Safety and Environmental policies, framework and work practices.
- Comply with and assist in the enforcement of Thales Security Policies and Procedures.
- Provide Level 1-2 IT support to end-users and escalate issues when required.
- Act as the point of contact for all incoming Incidents & Requests via Live Chat & phone support.
- Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking.
- Provide remote support in a hosted environment for a broad range of business applications.
- Work with technologies including Windows OS, Office 365, Mac OS, IOS & Android, Routers, Wi-Fi.
- Adhere to SLAs with a strong customer focus.
- Accurately log, monitor and track service requests & incidents using ServiceNow.
- Assist to identify Problems through the analysis of Incidents.
- Assist in the development and maintenance of the Knowledge Base.
Requirements
- Minimum 1 year of experience in a customer-focused technical support role.
- Time-management skills.
- Ability to provide phone support for all organizational levels.
- Ability to work independently.
- Eagerness to learn new skills and develop career.
- Good problem-solving and root cause analysis skills.
- Good documentation skills.
- Passion, high performance, and willingness to take ownership.
- Strong and clear communication skills.
- Previous experience using ServiceNow or another ticket logging system.
- Must be an Australian citizen.
- Must be eligible to obtain and maintain an appropriate defence security clearance.
- Nationality may be a factor due to the Australian Defence Trade Controls Act (DTCA).
Skills
- IT Support
- Service Level Agreements (SLAs)
- Occupational Health, Safety and Environmental policies
- Security Policies and Procedures
- Incident Management
- Request Management
- Live Chat Support
- Phone Support
- System Troubleshooting
- Application Troubleshooting
- Software Troubleshooting
- Hardware Troubleshooting
- Networking Troubleshooting
- Remote Support
- Windows OS
- Office 365
- Mac OS
- iOS
- Android
- Routers
- Wi-Fi
- ServiceNow
- Problem Solving
- Root Cause Analysis
- Documentation
- Communication Skills
Location
- Australia
Work Type
- Hybrid work environment
Experience Level
- Minimum 1 year experience
Salary/Compensations
- Competitive remuneration + Super + Profit Share
Benefits
- Competitive remuneration
- Profit Share
- ThalesFlex – Hybrid work environment
- Fitness Passport Discount
- Employee discounts with affiliates
- Modernised Paid Parental Leave
- Veterans Leave
- Novated Lease options
- Personal & professional training development opportunities
- Sonder – Wellbeing & Support Partner
About the Company
- Thales believes technology drives progress in secure, sustainable, and inclusive ways, powered by human intelligence.
- We foster curiosity, diverse viewpoints, knowledge sharing, and challenging the possible.
- We drive progress in industries like manufacturing, engineering, cybersecurity, and space.
- We are committed to building a future everyone can trust.
Equal Opportunity
- We are committed to supporting a diverse workplace.
- We are endorsed by WORK180 as an Employer for All Women.
- We strive to foster industry partnerships, employee resource groups (ERGs), and development opportunities to make Thales a genuinely equitable employer for everyone.