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About the Role

RBC Dominion Securities is seeking a Branch Operations Manager to serve as the operational backbone of the branch, providing strategic and administrative leadership. This role ensures daily branch operational and regulatory compliance, oversees HR administration, client account processing, internal controls, technology support, and cross-functional coordination.

Responsibilities

• Manage administrative operations and internal control requirements of the branch, including approval of daily transactions, technology support, documentation verification, and account opening approvals.
• Review compliance-related matters to ensure all regulatory requirements and internal controls are consistently met.
• Oversee branch technology, including system access, setup, troubleshooting, and technology adoption.
• Liaise with internal RBC departments to resolve issues and streamline processes.
• Execute the Branch Director's vision by translating strategic goals into day-to-day operational excellence.
• Oversee HR administration, including payroll, onboarding, absence management, recruitment, coaching, registrations, employee recognition, and performance management.
• Assist in the recruitment and training of new branch support staff and coordinate ongoing professional development for existing team members.
• Cultivate an environment that supports employee engagement and strong cross-functional collaboration.

Requirements

• Canadian Investment Regulatory Exam (CIRE) certification
• Prior experience in the securities/banking industry
• Ability to work efficiently and multi-task in a fast-paced environment
• Meticulous attention to detail with excellent time management
• Strong written and verbal communication skills in English
• Professional demeanor that fosters a positive working environment
• Self-directed problem-solving ability; comfortable working independently
• Knowledge of RBC Dominion Securities systems and procedures

Location

• Toronto, Canada

Work Type

• Full time

Salary/Compensations

• $67,000.00 - $110,000.00

Benefits

• A comprehensive Total Rewards Program which includes competitive compensation and flexible benefits

About the Company

• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.