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About the Role

We are looking for a talented leasing consultant responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
• Ensure excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Ensure model apartments are in touring condition.
• Orient prospective and current residents to the property.
• Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
• Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follow up with all prospective residents via phone, mail or email.
• Convert phone traffic into scheduled appointments with prospective residents for property tours.
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports in an accurate and timely fashion.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items needing repair.
• Assist with processing work order requests for residents and ensure work is completed in a timely manner.
• Provide clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• Assist with planning and implementing resident activities to increase resident retention.
• Comply with all company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Requirements

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Skills

• Customer service
• Interpersonal skills
• Sales
• Residential leasing
• Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Organizational skills
• Time-management skills

Location

• Water Oak

Work Type

• Full-time

Experience Level

• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

Education Level

• High school diploma is required.

Benefits

• Medical coverage options
• Dental coverage options
• Vision coverage options
• Mental health coverage options
• Competitive pay
• Basic life insurance
• Matching 401(k) contributions
• 10 paid holidays
• Community service day
• Birthday off
• Mentoring
• Professional development
• Discounts
• Tuition reimbursement
• Robust recognition program

About the Company

• Avenue5 Residential is a property management company focused on people.
• We empower associates and focus on solutions.
• We are a fast-growing property management company with new opportunities popping up daily.