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About the Role

This individual contributor position manages complex claims, including Employment Practices Liability and Directors & Officers (D&O) insurance, with significant loss exposure. The role involves managing all claim resolution activities in accordance with company protocols while achieving quality and customer service standards.

Responsibilities

• Manages an inventory of complex EPL and Private and Not-For-Profit D&O claims, overseeing all aspects of claim handling, including coverage determinations, investigations, and resolution strategies.
• Ensures exceptional customer service by driving continuous improvements and achieving quality and cycle time standards.
• Verifies coverage, sets and manages timely and adequate reserves by reviewing policy language and estimating potential claim valuation.
• Drives claim resolution by collaborating with internal and external partners to develop and execute a claim resolution strategy.
• Establishes and manages claim budgets by identifying, selecting, and managing appropriate resources.
• Achieves quality standards by ensuring company protocols are followed, work is accurate and timely, and claims are resolved and paid promptly.
• Prepares and presents complex information to senior leadership, customers, counsel, and others.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
• Mentors, guides, develops, and delivers training to less experienced Claim Professionals.
• May perform additional duties as assigned.

Requirements

• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Advanced negotiation experience.
• Professional designations are highly encouraged (e.g. CPCU).

Skills

• Expert knowledge of Specialty insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills.
• Ability to develop collaborative working relationships.
• Ability to articulate very complex claim facts, analysis and recommendations concisely.
• Demonstrated analytical and investigative mindset with critical thinking skills.
• Ability to make sound business decisions.
• Ability to effectively evaluate and resolve ambiguous, complex and challenging business problems.
• Extensive experience in leading complex negotiations.
• Extensive experience in developing and implementing resolution strategies.
• Strong work ethic.
• Demonstrated time management skills.
• Demonstrated organizational skills.
• Ability to work independently in a fast-paced environment.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Extensive experience interpreting Specialty insurance policies and coverage.
• Ability to partner with internal resources.
• Ability to oversee/manage outside counsel.
• Ability to collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
• Knowledge of Microsoft Office Suite.
• Ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Location

• District of Columbia
• California
• Colorado
• Connecticut
• Illinois
• Maryland
• Massachusetts
• New York
• Washington

Work Type

• Hybrid

Experience Level

• Typically a ten years of relevant or related experience.

Education Level

• Bachelor's degree
• JD Preferred

Salary/Compensations

• $97,000 to $189,000 annually

Benefits

• CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

About the Company

• At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
• CNA utilizes AI-enabled technology during the recruiting process.
• CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.

Equal Opportunity

• To request an accommodation, please contact leaveadministration@cna.com