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About the Role

As a liaison between patients, physicians, hospitals, clinics, and healthcare insurance providers, you will utilize your knowledge of patient education and medical insurance to connect with patients face-to-face and address their unique situations. This role offers an opportunity to thrive in an independent, goal-oriented setting and witness the positive impact on patients' lives daily.

Responsibilities

• Serve as a liaison between patients, physicians, hospitals, clinics, and healthcare insurance providers.
• Utilize knowledge of patient education and medical insurance.
• Connect face-to-face with patients.
• Address unique and sometimes difficult patient situations.
• Intercept and respond energetically to the requests of multiple constituents.
• Work on site at UMC.
• Work Mon - Fri within an 8am - 5pm schedule not to exceed 40 hours per week.

Requirements

• High School Diploma or equivalent is required.
• Computer skills: Intermediate level - ability to learn new Hospital Systems.
• Strong customer service skills in face-to-face interaction settings.
• Strong work ethic and desire to serve our patients.
• Ability to work Mon - Fri within a 8am - 5pm schedule not to exceed 40 hours per week.

Skills

• Patient education
• Medical insurance knowledge (Medicare/Medicaid/Commercial)
• Customer service
• Computer skills
• Multitasking

Location

• Lake City, Florida, 32055-6130, United States of America
• UMC

Work Type

• Full time position
• On-site

Experience Level

• Experience in patient education is highly preferred.
• Experience with hospital settings is highly preferred.
• Dialysis experience preferred.

Education Level

• High School Diploma or equivalent
• Bachelor’s Degree strongly preferred

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

About the Company

• Patient Pathway is a new rapidly-growing team within DaVita, the nation's largest independent provider of kidney dialysis.
• DaVita Village offers a "community first, company second" culture based on Core Values.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths.
• Performance-based rewards based on stellar individual and team contributions.
• Dedication to caring for patients suffering from chronic kidney failure across the nation.
• We strive to be a community first and a company second.
• Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are.

Equal Opportunity

• We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements.
• Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.