About the Role
The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.
Responsibilities
- Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
- Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
- Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
- Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
- Adhere to client service standards and company policies and procedures
- Foster a friendly, open and inviting environment for all in-store guests
- Foster a work environment focused on teamwork and productivity
- Maintain store cleanliness and organization, including front of house and stock space
Requirements
- Minimum 1-year experience in a client services related capacity
- Work is performed in a retail environment / store
- Walk, sit, stand, bend, reach and move continually during working hours
Skills
- Proficient in Microsoft Applications
- Proficient in point-of-sale (POS) systems
- Strong written and verbal communication skills
- Ability to make decisions independently, or escalate when applicable
- Ability to work non-traditional hours; weekends, evenings and holidays
Location
- retail environment / store
Work Type
- full-time
Experience Level
- 1-year experience
About the Company
- Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO.
- Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.
- Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.
- Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward.
- For more information, please visit https://www.callawaygolf.com
Equal Opportunity
- Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
- If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.
