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About the Role

Dell Medical School is seeking a Supervisor, Campus Behavioral Health Operations and External Relations to provide frontline leadership and operational oversight for school-based behavioral health programs. This role supervises community-facing staff, coordinates program delivery, and supports outreach strategies, collaborating with clinical teams, school districts, and community partners. The position is funded through the Texas Child Mental Health Care Consortium (TCMHCC) and has an expected end date of 8/31/2027, with potential for renewal.

Responsibilities

Leads Staff Supervision and Team Coordination: Recruits, hires, trains, supervises, coaches, and develops community behavioral health liaisons; assigns staffing, workloads, schedules, and geographic coverage; monitors staff productivity, engagement, and performance outcomes; establishes performance expectations, conducts performance discussions, and manages corrective action.
Coordinates Daily Behavioral Health Operations: Oversees day-to-day outreach strategy and workflows; ensures timely and consistent outreach activities; adjusts workflows and staffing based on program demand; troubleshoots operational issues and escalates complex concerns.
Leads External Partnerships and Stakeholder Engagement: Serves as primary point of contact for designated school and community partners; represents the program at community or academic events; supports relationship management and communication with district leaders; participates in stakeholder meetings, outreach events, and program briefings; facilitates issue resolution and partner feedback collection.
Ensures Compliance and Quality Standards: Ensures adherence to HIPAA, FERPA, and organizational compliance requirements; reinforces documentation, reporting, and workflow standards; supports audit readiness and addresses minor compliance findings; escalates risks or compliance concerns to leadership.
Monitors Performance, Data, and Reporting: Tracks operational metrics, utilization, and outreach outcomes; reviews data for trends, gaps, and improvement opportunities; ensures accurate and timely data entry; prepares routine operational and performance reports.
Implements Process Improvements: Identifies inefficiencies in workflows and proposes improvements; supports implementation of standardized processes and tools; incorporates partner and staff feedback into operational enhancements; assists leadership in piloting new initiatives.
Collaborates Cross-Functionally: Coordinates with clinical, administrative, and IT teams; aligns outreach operations with broader program goals; supports internal communication and resource alignment.
Supports onboarding of new staff.
Participates in special projects, pilots, or expansion initiatives.
Contributes to development of outreach materials and tools.
Adheres to internal controls and reporting structure.
Performs related duties as required.
Other duties as identified by department.

Requirements

Bachelor’s degree in Public Health, Health Administration, Social Work, Education, Psychology, Sociology, or related field.
Minimum 5 years of relevant experience in healthcare, behavioral health, public sector, nonprofit, or school-based programs.
Minimum 1 year of direct supervisory or team lead experience.
Relevant education and experience may be substituted.
Master’s degree in Public Health (MPH), Social Work (MSW), Health Administration (MHA), Education, Counseling, Therapy, or related field (Preferred).
Minimum 6 years of progressively responsible program or operations experience (Preferred).
Experience in behavioral health, school-based programs, or population health initiatives (Preferred).
Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) (Preferred).
Certified Healthcare Executive (CHE) (Preferred).
Project Management Professional (PMP) (Preferred).
Resume/CV required.
3 work references with their contact information; at least one reference should be from a supervisor required.
Letter of interest required.
Criminal history background check will be required for finalist(s).
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
Must present acceptable and original documents to prove identity and authorization to work in the United States by the third day of employment.

Skills

Managing and Measuring Work: Effectively assigns, monitors, and evaluates work to ensure results are achieved; defines clear performance expectations and tracks outcomes; uses metrics to drive accountability and results.
Building Effective Teams: Creates strong teams with high morale and shared accountability; fosters collaboration and trust among team members; addresses conflict constructively and promptly.
Process Management: Designs, implements, and improves workflows for efficiency and consistency; standardizes processes to improve service delivery; ensures adherence to established workflows.
Interpersonal Savvy: Builds productive relationships and navigates complex interpersonal dynamics; manages sensitive interactions with professionalism; builds trust with schools, families, and partners.
Planning: Effectively scopes and organizes work to meet objectives; anticipates workload and staffing needs; prioritizes tasks to meet deadlines.
Customer Focus: Prioritizes needs of stakeholders and delivers high-quality service; responds proactively to partner needs; incorporates feedback into improvements.
Organizational Agility: Understands and navigates organizational structures and processes; works effectively across departments; adapts to changing healthcare and education environments.

Location

AUSTIN, TX

Work Type

Full-time
Onsite

Experience Level

Minimum 5 years of relevant experience
Minimum 1 year of direct supervisory or team lead experience
Minimum 6 years of progressively responsible program or operations experience (Preferred)

Education Level

Bachelor's degree in Public Health, Health Administration, Social Work, Education, Psychology, Sociology, or related field
Master's degree in Public Health (MPH), Social Work (MSW), Health Administration (MHA), Education, Counseling, Therapy, or related field (Preferred)

Salary/Compensations

$70,000 + depending on qualifications

Benefits

Teacher Retirement System of Texas (TRS) eligibility (subject to position being at least 20 hours per week and at least 135 days in length).

About the Company

Dell Medical School is part of The University of Texas at Austin.
The Texas Child Mental Health Care Consortium (TCMHCC) is a statewide initiative established by the Texas Legislature to strengthen access to and coordination of mental health services for children, adolescents, and perinatal women.
The University of Texas at Austin Dell Medical School serves as a designated Health-Related Institution (HRI) under TCMHCC.

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.