Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Laboratory Client Services Representative (Lab CSR) acts as a liaison to receive and resolve client concerns, requiring strong problem-solving and investigative skills. This role also supports internal laboratory clerical operations, demanding a client-focused approach with excellent communication and empathy towards Care Center partners and patients.

Responsibilities

• Handle Care Center inquiries via telephone and portal tickets regarding report status and service failures.
• Triage client concerns according to laboratory protocol.
• Report laboratory results to clients and maintain appropriate records.
• Provide clients with information on laboratory testing collection requirements.
• Operate information systems for data entry, retrieval, billing, and client interaction.
• Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking.
• Manage the onboarding process for new Care Centers.
• Contact clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks.
• Understand, support, and comply with company policies and procedures.
• Handle inbound client calls.
• Make outbound calls to gather missing information.
• Provide reception desk coverage as needed.

Requirements

• High school diploma or equivalent.
• Medical/lab experience is preferred.
• Coursework in the sciences is preferred.
• Knowledge of specimen handling and collection requirements.
• Knowledge of general laboratory workflow.
• Knowledge of basic medical terminology.

Skills

• Problem-solving
• Investigative skills
• Client focus
• Communication skills
• Empathy

Education Level

• High school diploma or equivalent

Benefits

• Health Coverage (Medical, dental, vision, fertility benefits, supplemental insurance)
• Paid Time Off (Vacation, personal days, paid holidays)
• Financial & Retirement Planning (401(k) with employer contribution, FSAs, HSAs)
• Income Protection (Short/long-term disability, paid parental leave, basic life insurance, optional additional coverage)
• Wellbeing Support (Employee Assistance Program, commuter benefits, pet insurance, identity theft protection)
• Professional Development opportunities and resources

About the Company

• We are here for you—both personally and professionally.
• Our benefits are designed to support you and your family at every stage of life.
• From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.