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About the Role

The Client Services team is responsible for the creative output of client campaigns, ensuring smooth project execution and overseeing the entire campaign process. They act as the central resource, facilitating collaboration between expert teams and specialist partners to bring brand visions to life, while also managing client relationships, creator partnerships, budgets, and timelines.

Responsibilities

• Manage client relationships, creator partnerships, budgets, and timings.
• Act as a central resource, bringing in the right expertise at the right time.
• Facilitate client retention and satisfaction through quality creative output and excellent operational standards.
• Source, gather information, and vet creators across multiple platforms.
• Build strong relationships with creators throughout a campaign cycle and beyond.
• Develop and issue creator briefs, immersing creators into the campaign.
• Lead day-to-day communications for content development.
• Review all creator content for compliance, brief alignment, and quality.
• Create an efficient feedback loop back to creators.
• Create and maintain a posting schedule for campaign content.
• Monitor live posts for accuracy and negative sentiment.
• Work closely with the Manager on overall campaign success, including tracking, timeline management, budget management, data capture, and wrap reports.
• Act as a cultural pulse of the creator economy, consuming and presenting trends and new discoveries.

Requirements

• 1+ years of experience in the creator and influencer landscape.
• Affinity for social media, content creators, or related experience is a plus.
• Strong detail-oriented, organizational, and interpersonal skills.
• Creative and curious mindset with a can-do attitude.
• Ability to thrive in a collaborative, flexible, and scrappy environment.

Skills

• Social media
• Content creation
• Creator management
• Campaign management
• Client relationship management
• Budget management
• Negotiation
• Content review
• Trend analysis

Location

• New York, NY

Work Type

• Full-time

Experience Level

• 1+ years

Salary/Compensations

• $55,000

Benefits

• Flexible benefits
• Collaborative work environments/experiences
• Medical
• Dental
• Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

About the Company

• Whalar is the leading, most awarded, independent Creator and Social agency.
• We transform brands into cultural drivers by unlocking the full creative power of Creators.
• We go beyond conventional social and influencer strategy, using technology and methodology to tap into community pulses and connect brands memorably.
• With hubs in London, Berlin, New York, and Los Angeles, our reach is global.
• Learn more: https://www.whalar.com/

Equal Opportunity

• Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.