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About the Role

The Client Services team is responsible for the creative output of campaigns and programs, overseeing all aspects of collaboration and working with expert teams to bring brand creative visions to life. They ensure brands access Whalar's services to connect with communities and tell stories through the right voices, acting as gatekeepers and guardians of client brands. The team's core functions include overseeing client relationships, budgets, and timings; acting as a central resource for expertise; and facilitating retention and client satisfaction through excellent service and creative output.

Responsibilities

Act as a senior liaison with clients, content creators, cross-functional teams, and partners to ensure flawless campaign delivery.
Manage the team’s day-to-day tasks and operations of campaign delivery.
Mentor, train, and develop team members.
Deliver campaigns across social media and content platforms, primarily TikTok, Instagram, and YouTube.
Maintain project workflow tools, templates, and ensure seamless collaboration between project teams.
Assist with creator negotiations.
Manage contracting with the Business Affairs team and creators/agents.
Track and reconcile all campaign budgets and financial spends.
Collaborate with the Measurement, Media & Analytics team to build campaign wrap reports and other reporting deliverables.
Stay informed about social media trends, creator news, and emerging platforms.
Support new business pitches.
Serve as a point of escalation with exceptional client and objection-handling skills.

Requirements

5+ years of agency or brand experience, including team management.
Strong detail-oriented communication, organizational, and interpersonal skills.
Solid understanding of the creator economy and social media advertising ecosystem.
Appreciation for top-quality creativity.
Curious self-starter with a problem-solving mindset and a proactive attitude.
Proven track record of successful program delivery and account growth with large customer accounts.
Great management skills, a natural leader and motivator of people.
Experience with gaming brands and creators is a plus.

Skills

Client Services
Campaign Management
Team Management
Social Media
Content Creation
Creator Economy
Budget Management
Financial Tracking
Reporting
Negotiation
Problem-Solving
Communication
Organization
Interpersonal Skills

Location

New York, NY

Work Type

Full-time

Experience Level

Associate Director
5+ years

Salary/Compensations

$100,000 USD per year

Benefits

Healthcare
Paid time off
Medical
Dental
Vision
25 days of PTO
Sick days
Winter break
Monthly phone/internet reimbursement
Professional development stipend
New joiner's Home office allowance
Up to 16 weeks of paid parental leave
Volunteer days
Identity theft protection & Legal assistance
Company Paid Life & Disability Insurance
Voluntary Life Insurance Policy
Voluntary Hospital and Critical Illness Insurance
Voluntary Pet insurance
Employee Resource Groups

About the Company

Whalar is the leading, most awarded, independent Creator and Social agency.
We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond conventional social and influencer strategy, using technology and methodology to tap into cultural nuances and connect brands memorably.
With hubs in London, Berlin, New York, and Los Angeles, our reach is global.
Learn more: https://www.whalar.com/

Equal Opportunity

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.