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About the Role
As a Desk Clerk, you are often the first point of contact for residents and visitors, helping create a safe, welcoming, and supportive environment within the community. This role is ideal for someone who enjoys interacting with people, providing excellent customer service, and contributing to the well-being of residents. We encourage candidates with lived experience to apply.
Responsibilities
- Welcome residents and visitors while providing exceptional customer service.
- Monitor building access and maintain accurate visitor logs.
- Answer and direct phone calls, taking detailed and accurate messages.
- Conduct routine property patrols to help maintain a safe community environment.
- Communicate important information to property staff and appropriate authorities as needed.
- Respond appropriately in emergency situations by contacting emergency services.
- Support a respectful, secure, and inclusive living environment for residents.
Requirements
- High school diploma or equivalent.
- General office, front desk, customer service, hospitality, or security experience preferred.
- Strong communication and problem-solving skills.
- Ability to remain professional and calm in a variety of situations.
- Commitment to serving diverse communities with compassion and respect.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills
- Customer service
- Communication
- Problem-solving
- Professionalism
- Calmness under pressure
Location
- On-Site
Work Type
- Part-Time
- Swing Shift
Education Level
- High school diploma or equivalent
Salary/Compensations
- $20.00-$22.00 per hour
Benefits
- Early-close Fridays with 3 paid hours
- Early close before holidays with 3 paid hours
- Paid time off between Christmas and New Year's
- 15 days of PTO in your first year
- 12 company holidays plus 2 floating holidays
- Multiple medical plan options
- Dental coverage, including adult and child orthodontia
- Vision coverage
- 403(b) retirement plan with company match
- Paid volunteer time
- Paid parental and caregiver leave
- Company-paid life insurance
- Free Employee Assistance Program (EAP)
- Free basic dental coverage
- Pet insurance options
About the Company
- At Mercy Housing, your work creates homes, hope, and opportunity.
- Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth.
- Together, we’re transforming lives through affordable housing and inclusive communities.