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About the Role

Supports store management in driving sales and results by focusing on in-store customer experience, inventory management, omni activities, and cashwrap efficiency. Promotes a positive work environment and ensures operational processes comply with company standards.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Respond to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards.
• Complete all tasks related to daily open/close including store cleaning, recovery, and maintenance standards.
• Review daily communication; plan and execute tasks throughout the day and follow through with required actions.
• Review, understand, and clearly communicate daily progress.
• Complete processes related to audits, donations, transfers, mismates, and damages.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Participate in inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assist management with omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations.
• Help ensure a safe environment for both customers and associates.
• Ensure all equipment is in good operating condition and checked regularly by reporting issues to the Store Manager.
• Address associate and customer concerns and escalate as needed.
• Support team in associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance.
• Communicate associate relations issues to the Store Manager for follow up.
• Recognize associates through company recognition tools.
• Support team by training and coaching associates.
• Perform all other associate duties within the store.
• Perform other duties as assigned by the Store Manager or other leaders.

Requirements

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Skills

• Customer service
• Professionalism
• Positive mindset
• Enthusiasm
• Collaboration
• Verbal communication
• Written communication
• Time management
• Accountability
• Technology proficiency
• Register operation
• iPhone usage
• Calculator usage

Experience Level

• Minimum 2 years' workforce experience

Education Level

• Minimum high school graduate or equivalent

About the Company

• Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What's Right, We Belong.