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About the Role

This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets. You will act as both the first point of contact and the long-term relationship owner for your customers, blending outbound acquisition, white-glove onboarding, and ongoing relationship management. Success requires hustle, persistence, exceptional communication skills, and a willingness to proactively engage customers through high-volume, personalized outreach.

Responsibilities

Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns.
Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis.
Build trust quickly and convert interested prospects into active, engaged customers.
Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform.
Educate customers on market mechanics, event opportunities, and platform features.
Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication.
Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events.
Reactivate dormant customers and deepen relationships with existing highest-priority users.
Anticipate customer needs and proactively solve problems to deliver a premium experience.
Represent Fanatics Markets professionally in customer conversations, events, and industry interactions.
Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities.

Requirements

4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability.
Proven ability to build relationships quickly and influence customer behavior through direct communication.
Comfort with high-volume outbound outreach and frequent customer interaction.
Strong written and verbal communication skills, especially in informal, 1:1 settings.
Highly organized, reliable, and accountable.
Ability to thrive in fast-paced, evolving environments with minimal structure.
Experience in sports, trading, fintech, crypto, marketplaces, or adjacent consumer platforms (Strong Plus).
Demonstrated interest in, or strong desire to deeply learn, prediction markets and trading dynamics (Strong Plus).
Willingness to work flexible hours around major events when customer engagement is highest (Strong Plus).

Skills

Sales
Customer Acquisition
Hospitality
Relationship Management
Customer Success
Direct Communication
Outbound Outreach
Written Communication
Verbal Communication
Organization
Accountability
Adaptability
Sports
Trading
Fintech
Crypto
Marketplaces
Prediction Markets
Trading Dynamics

Location

Miami
Dallas
Houston
Austin
San Diego
San Francisco

Work Type

Full-time

Experience Level

4+ years

Salary/Compensations

$90,000—$110,000 USD

Benefits

Base and bonus
Full-time employment

About the Company

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Fanatics Markets is a real-money prediction and trading app redefining how people engage with the events they care about. Through transparent, regulated prediction markets, users can trade on outcomes across sports, entertainment, and other real-world events.
Our mission is to build the world's most trusted prediction markets platform.