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About the Role

As a Retail Store Manager, you will be the connection between the customer and the T-Mobile brand in a fast-paced, high-energy environment. You will have a passion for creating long-lasting relationships and meaningful connections with customers and colleagues.

Responsibilities

• Provide world-class customer service, including greeting customers, answering phones, and assessing needs.
• Manage full store operations, including staffing, performance management, opening/closing procedures, service levels, and inventory.
• Drive monthly revenue goals through new customer acquisition, maximizing existing accounts, identifying revenue opportunities, and excelling in quality metrics.
• Lead by example by exceeding organizational sales goals and performance metrics.
• Hire, develop, motivate, and manage a high-performing team.
• Manage store inventory, new product shipments, customer returns, Trade-In devices, demo device management, and store supplies.
• Ensure store compliance with audits and paperwork security.
• Manage cash, credit card, and other payment handling, including register management.
• Maintain store appearance, back room, restrooms, and individual work areas according to retail standards.
• Offer consultative sales and service on the sales floor.
• Set performance expectations by translating business initiatives into team objectives and individual goals, aligning with other groups for efficiency.
• Share responsibility and accountability for routine and important tasks and decisions.
• Ensure accountability by monitoring team progress and results, providing ongoing coaching, and making necessary decisions.
• Stay informed about rapidly evolving wireless technology.
• Patiently explore customer needs, providing support with service activations, changes, bill payments, equipment replacements, accessory sales, and plan upgrades.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Ensure compliance with all company policies and procedures.
• Represent the company at community events to foster a positive brand image.

Requirements

• High School Diploma or GED; College degree is a plus.
• Minimum 2 years of experience in T-Mobile or other wireless retail.
• Legally authorized to work in the United States.
• Operational and financial performance management skills, including site P&L management.
• Basic computer proficiency and familiarity with common business applications (web browsers, Outlook, Excel, Word, PowerPoint).
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem-solve, analyze results, plan for the future, make sound decisions, and strong organizational skills.
• Ability to act as an advocate for change, think strategically, build relationships, and coach/develop others.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Skills

• Sales
• Customer Service
• Team Leadership
• Inventory Management
• Financial Management
• Communication
• Problem Solving
• Strategic Thinking
• Coaching

Location

• Retail Store

Work Type

• Full-Time
• Retail

Experience Level

• Minimum 2 years experience in wireless retail

Education Level

• High School Diploma or GED
• College degree is a plus

Benefits

• Medical, dental, and vision insurance
• 401k match
• Phone service discounts
• Development and growth opportunities

About the Company

• TCC Wireless is a T-Mobile Premium Retailer.

Equal Opportunity

• TCC Wireless, LLC is an equal opportunity employer. All employment decisions are made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our business practices and will not be tolerated.