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About the Role

The Forward Deployed Engineering (FDE) Lead role exists to scale the FDE function by setting standards, leading a small team, and ensuring strategic customers see value quickly. This player-coach leadership role owns the execution and evolution of the FDE function, leading a team while remaining hands-on with customers. You will partner closely with Sales and Engineering to ensure customer implementations are technically sound, scalable, and aligned with Rox’s product strategy. The patterns you establish will define how FDE operates as Rox grows. This role is ideal for someone with strong technical depth, experience leading complex client-facing projects, and a bias toward building durable systems.

Responsibilities

Lead & Scale the FDE Function
Lead a growing team of Forward Deployed Engineers
Set technical and execution standards for customer deployments
Establish repeatable patterns for scoping, delivery, and handoff
Coach and mentor FDEs on both technical depth and customer execution
Own Strategic Customer Engagements
Act as technical lead on complex or high-stakes customer projects
Partner with Sales on pre- and post-sale technical strategy
Lead deep technical discovery to uncover real customer constraints
Ensure customer implementations are scalable, secure, and maintainable
Drive Cross-Functional Execution
Work closely with Engineering to influence roadmap and product decisions
Translate customer learnings into clear, actionable feedback
Align with Sales on deal strategy, feasibility, and delivery timelines
Help ensure Rox’s technical promises are grounded in reality
Build for the Long Term
Identify where custom work should become product
Reduce friction and toil through better tooling and patterns
Raise the technical bar across customer deployments

Requirements

Experience leading technical, client-facing teams (FDE, Solutions Engineering, Consulting, or similar)
Experience leading complex technical projects end-to-end
Comfort operating across Sales, Engineering, and Product
Ability to translate ambiguity into execution
Strong communication skills with both technical and non-technical stakeholders
Prior experience in consulting or forward-deployed engineering models
Familiarity with Palantir-style or embedded engineering patterns
Experience scaling early-stage technical teams
Exposure to modern data stacks, analytics, or AI-driven systems

Skills

Python
React
SQL

About the Company

Rox is building the AI-native revenue operating system for modern go-to-market teams.
Backed by Sequoia, GV, and General Catalyst, we work with ambitious companies to replace fragmented CRM workflows with intelligent, autonomous systems that actually drive outcomes.
We are a fast-moving Series A company (~75 people) operating at the intersection of data, AI, and real revenue execution.
We care deeply about technical rigor, customer truth, and building systems that scale with clarity.