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About the Role

The Brick is seeking enthusiastic individuals with a customer-focused attitude to join our management team. This role offers a rewarding experience in our retail locations, emphasizing team spirit and career growth.

Responsibilities

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Recruit and develop employees through coaching, mentoring, and training; set goals and conduct performance appraisals.
• Handle escalated customer service issues and offer solutions.
• Increase location profitability and efficiency.
• Maintain excellence in store merchandising, detail, and customer service.
• Ensure 100% customer satisfaction.
• Promote teamwork within all departments.
• Minimize errors and ensure a high level of data entry accuracy.
• Maintain store inventory levels and accuracy.
• Control and report on Accounts Receivable and Accounts Payable.

Requirements

• High school diploma or equivalent.
• 2 or more years of Supervisory or Management experience in a Retail environment.
• 2 or more years of Customer Service or Sales experience.
• Successful track record in customer service, operations, and merchandising.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead, motivate, and manage a team.
• Highly developed time management and organizational skills.
• Working knowledge of retail operating systems.
• Flexibility to work any shift, including evenings and weekends, as required.

Skills

• Customer service
• Leadership
• Teamwork
• Merchandising
• Communication
• Interpersonal skills
• Problem solving
• Time management
• Organizational skills

Location

• Retail locations

Work Type

• Full-time

Experience Level

• 2 or more years of Supervisory or Management experience
• 2 or more years of Customer Service or Sales experience

Education Level

• High school diploma or equivalent
• Post secondary education an asset

Salary/Compensations

• Competitive remuneration package that will commensurate with experience

Benefits

• Flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Employee discounts

About the Company

• The Brick is actively seeking to expand our management team.
• A dynamic environment to showcase your leadership talents.

Equal Opportunity

• The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com