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About the Role

This is an on-call, hourly, as-needed role that ensures the safety, enjoyment, and satisfaction of clients and their guests during PRA programs. The position involves client interaction, event supervision, logistical coordination, and the execution of activities according to program specifications, the Schedule of Services, and PRA policies and procedures. This role does not require commuting to an office but does require working events and programs in person.

Responsibilities

Observes PRA policies and procedures at all times on a program.
Maintains field staff uniform in crisp and professional condition.
Answers guest questions and inquiries with a sense of importance and urgency.
Follows directions from Event Producer, Director of Event Production, Lead Staff, or Event Production Coordinator.
Completes any program-related paperwork in a timely manner (timesheets, expense reports, incident reports etc.).
Assists with pre-program planning including routing, signage, and organization of Hospitality Desk.
Reviews Schedule of Services and contacts the listed person to confirm receipt.
Advises Event Production lead of any issues/situations that may have occurred during program operations.
Reports for work as assigned.
Is courteous and respectful with guests, clients, co-workers, and supplier partners.
Assists with other jobs when asked.

Requirements

Must be currently based in the Northeast.
Must be willing to work onsite.
Must be able to work flexible hours; weekends, evenings, holidays, days.
Must be able to travel to venue locations as needed.
Must be able to work within deadline constraints and set priorities.
Must be able to solve problems quickly and discreetly.
Must be highly organized.
Must have a current, valid driver's license for the state in which the employee performs his or her driving duties.
Must possess a professional manner and appearance when representing PRA with clients, guests, supplier-partners, and/or the community.

Skills

Hospitality experience helpful.
Tour guide experience helpful.
DMC experience helpful.
Problem-solving skills.
Knowledge of local area attractions, hotels, parks and other venues.
Ability to work in a team environment.
Strong organizational skills.
Strong interpersonal skills.
Professional public relations skills.
Strong written communication skills.
Strong oral communication skills.
Ability to work equally with people from diverse backgrounds.
Ability to maintain a high level of business ethics.

Location

Northeast

Work Type

On-call
Hourly
As-needed
Onsite

Experience Level

45+ years of experience across 32+ states and 100+ destinations (company experience)

Education Level

Industry-related certifications such as tour guide, trip director, hospitality certifications are helpful.

Salary/Compensations

$25-$50 per hour depending on market, skill level, and languages spoken.

Benefits

Room to grow, create, and step confidently into your next era.
Opportunity for a creative, energetic, and inspiring career in sales, creative, operations, production and more.

About the Company

PRA is the leading destination management company (DMC) with 45+ years of experience across 32+ states and 100+ destinations.
We believe destinations have power-and our people unlock its magic.
We push past boundaries to transform ideas into business event experiences that connect, inspire, and endure.
If you're curious, bold, and ready to build standout experiences, you'll find your place here.
Our Services include: Activations, Experiential Marketing, Event Strategy, Experience Design, Interactive Installations, Themed Events & Décor, Adventures & Excursions, Dining & Culinary Experiences, Entertainment & Performances, ESG & Social Impact Integration, Team Building & CSR, Transportation & Logistics, Meeting Management, AV Management, Content & Messaging, Content Design & Production, Demo Experiences, Theatrical Design & Delivery.