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About the Role

The temporary Portal Account Request Processor is responsible for accurately entering and activating account requests for the portal from members, their family, and providers. This role involves processing request tickets, verifying contact data, and activating portal accounts using various tools and software.

Responsibilities

• Accurately enter data into the EMR system and other databases.
• Verify the accuracy of data before and after entry.
• Assist with data cleanup and validation tasks.
• Maintain and update records as needed.
• Communicate with team members to resolve data discrepancies.
• Ensure confidentiality and security of sensitive information.
• Stay updated on portal enhancements, changes, and policies.
• Process request tickets.
• Verify contact data of members and their family.
• Activate portal accounts.
• Use phone, email, chat, and remote access tools to troubleshoot and resolve data-related problems.

Requirements

• Ability to keep sensitive and privileged information confidential.
• Demonstrates cultural competence.
• Demonstrates ethical and professional responsibilities and boundaries.
• Ability to prioritize and manage multiple projects simultaneously.
• Proactively approaches professional responsibilities.
• Completes work in a timely manner.
• Ability to multitask and handle large volumes of information.
• Minimum of one year of experience in data entry preferred.
• At least a year of experience working in an EMR and/or databases preferred.
• Familiarity with I/DD provider agencies, OPWDD, or Health Homes preferred.
• Customer service/help desk experience preferred.

Skills

• Strong organizational skills
• Strong attention to detail for accuracy of data input
• Experience and ability to work independently and in a team setting.
• Excellent communication skills, including interpersonal and phone skills.
• Excellent writing and word processing skills
• Proficiency with Microsoft Office suite
• Strong computer skills
• Proficient in using web-based applications, and remote access tools
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of Health Home and OPWDD/IDD terminology, HIT Regulations and security standards, and HIPAA is a plus

Location

• West Seneca, NY

Work Type

• Full-time
• Onsite

Experience Level

• 1+ year of data entry experience preferred
• 1+ year of EMR and/or databases experience preferred

Education Level

• High school diploma or equivalent

Benefits

• 20 Days of paid time off (PTO) in your first year, increasing to 25 Days in your second year
• 13 Paid Holidays
• Comprehensive health insurance plans (Medical, Dental & Vision)
• 401(k) with company match (50% of the first 6% up to a maximum of 3%)
• Company paid basic life insurance
• Company paid long-term disability
• Lifestyle Spending Account with a benefit of up to $500 for wellness eligible expenses
• Employee Discount and Wellness Programs
• 3 paid hours per week for exercise, volunteering or personal wellness
• Professional development opportunities including mentorship program options and ongoing coaching
• New Employee Orientation (NEO)

About the Company

• Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment.
• When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Equal Opportunity

• Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.