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About the Role

The Donation Logistics Specialist supports donation acquisition operations by transporting mobile donation trailers, completing box truck pickups and drop-offs, and providing onsite assistance at Rochester Attended Donation Center (ADC) locations. This role ensures donation sites remain operational and well-supplied, contributing to donation growth and mission support.

Responsibilities

• Drop off mobile donation trailers at scheduled locations and pick them up at the end of their deployment period.
• Ensure trailers are placed safely, securely, and in compliance with site requirements.
• Inspect trailers for cleanliness, safety, and operational readiness before and after use.
• Report maintenance or safety concerns promptly.
• Complete box truck pickups and drop-offs for all donation acquisition initiatives.
• Load and unload donated goods safely and efficiently.
• Deliver supplies, equipment, and materials needed to support donation operations.
• Maintain accurate logs for routes, mileage, and completed assignments.
• Assist with donation acceptance, customer service, and donor engagement at ADC locations when not driving.
• Support book processing, workspace organization, and downtime task completion.
• Maintain clean, safe, and organized work areas consistent with ADC standards.
• Reinforce donation guidelines and provide consistent donor experience across all sites.
• Ensure mobile and fixed donation sites have necessary supplies.
• Communicate site conditions, donation volume, and operational issues to management.
• Assist with setup and breakdown for donation acquisition events.
• Be familiar with the Donation Acquisition CRM platform and other required technologies for accurate data entry, documentation, and communication.
• Coordinate daily priorities and route adjustments with the Donation Acquisition Manager.
• Operate all vehicles in accordance with organizational safety standards and DOT regulations.
• Conduct pre-trip and post-trip inspections on trailers and box trucks.
• Follow proper lifting, loading, and unloading procedures.
• Maintain a clean driving record and adhere to all traffic laws.
• Collaborate with ADC staff, transportation teams, and leadership to support donation growth.
• Represent Goodwill’s mission and values in all donor and community interactions.
• Demonstrate reliability, professionalism, and a strong commitment to teamwork.

Requirements

• High school diploma or GED required.
• Minimum 1 year of experience in warehouse, logistics, donation processing, or retail operations.
• Experience working directly with customers, donors, or the public.
• Must have a valid Class A driver’s license and pass a LENS certification with a clean driving record.
• Must be able to safely operate a truck and trailer, including backing, maneuvering, and towing.
• Must maintain a clean driving record and comply with all Goodwill and DOT driving standards.
• Flexible scheduling is required, including days, evenings, weekends, and holidays.
• May require travel between sites throughout the day.
• On-call availability is required for urgent trailer moves, special events, or operational needs.

Skills

• Logistics
• Transportation
• Supply chain
• Warehouse operations
• DOT-related safety training
• Defensive driving
• Driving box trucks
• Towing trailers
• Operating mobile donation trailers
• Operating cargo vans
• Working in a fast-paced environment
• Frequent lifting, loading, and unloading
• Route tracking tools
• CRM systems
• Mobile communication apps
• Mathematical skills including addition, subtraction, multiplication, and division
• Ability to compute rates, ratios, and percentages
• Ability to apply basic mathematical concepts to weight limits, load distribution, and safe vehicle operation
• Critical Thinking
• Organization
• Communication

Location

• Rochester

Work Type

• Full-time
• Flexible scheduling

Experience Level

• 1 year of experience in warehouse, logistics, donation processing, or retail operations
• 1-2 years of experience in driving box trucks, towing trailers, or performing transportation related duties

Education Level

• High school diploma or GED
• Coursework or certification in logistics, transportation, supply chain, or warehouse operations preferred

About the Company

• Goodwill of the Finger Lakes is a mission-driven organization.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.