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About the Role

The Counter Manager leads daily operations for the Loewe Perfumes Counter, focusing on sales performance, luxury customer service, team development, and brand standards. This role acts as a brand ambassador, driving excellence in sales, service, and visual presentation.

Responsibilities

• Achieve and exceed individual and counter sales goals while upholding the highest standards of luxury client service.
• Deliver personalized, story-driven selling experiences that translate brand heritage, craftsmanship, and creative narrative into meaningful client interactions.
• Utilize an established clientele book to introduce and convert clients to Loewe.
• Train teams to implement effective clienteling and selling strategies.
• Support business development initiatives by monitoring trends, client feedback, and performance indicators.
• Complete Daily Sales Reports (DBR) and weekly business recaps, including KPI performance, sales trends, and operational insights.
• Communicate business progress, challenges, and opportunities clearly and professionally to upper management.
• Develop and execute action plans to grow the business and increase market share.
• Host in-store events, animations, and client appointments to drive traffic and sales.
• Create and manage schedules to ensure proper coverage during store hours.
• Ensure all company and retailer policies are followed.
• Partner with store management to stay informed on store promotions, initiatives, and operational communications.

Requirements

• 3–5 years of luxury retail beauty/fragrance experience.
• Previous management or leadership experience in luxury retail.
• Elevated sales skills and a proven track record of achieving sales goals.
• Strong leadership, communication, and organizational skills.
• Passion for luxury retail, fragrance, and client experience.
• Exceptional organizational skills with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced retail environment.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Professional, polished, and brand-aligned demeanor.
• Bi-lingual is a plus but not necessary.
• Flexible and adaptable to evolving retail schedules and business needs.

Skills

• Sales
• Customer Service
• Team Leadership
• Brand Management
• Clienteling
• Event Hosting
• Scheduling
• Communication
• Organization
• Problem-Solving
• Analytical Skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• Management
• Leadership

Salary/Compensations

• USD 90000 - USD 95000

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.