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About the Role
Serve as the primary point of contact for customers and Business Development Managers throughout the order lifecycle, managing inquiries, quotations, order entry, engineering changes, complaint resolution, and new customer onboarding. Partner with cross-functional teams to ensure exceptional customer service and on-time delivery.
Responsibilities
- Customer Service and Account Management
- Request for Quotes
- Order Management
- New customer onboarding
Requirements
- 5+ years of customer service experience.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong computer proficiency and attention to detail.
- Customer service experience in a manufacturing or contract manufacturing environment.
- Experience with ERP systems.
- Experience reading technical drawings or blueprints.
- Technical sales experience.
Skills
- Communication skills
- Organizational skills
- Problem-solving skills
- Computer proficiency
- Attention to detail
Location
- Buffalo, NY
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree in Business or related field or Associate degree with equivalent work experience.
Salary/Compensations
- $20.00–$24.75 per hour
About the Company
- Parallel Employment Group partners with a manufacturing customer.
Equal Opportunity
- Parallel Employment Group is an equal opportunity employer.