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About the Role

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Responsibilities

• Serves as the customer service liaison between the company and the customer(s).
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns, building relationships with customers.
• Processes customs and PGA entries for clearance of goods into the United States.
• Opens files, enters notes, information and document requests in corporate systems.
• Reviews commercial invoice for proper information.
• Reviews documentation or issues documents to meet government regulations and carrier regulations.
• Converts and verifies shipment weight, volume and foreign currency.
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed.
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage.
• Ensures compliance with regards to U.S. government regulatory agencies such as FDA, EPA, USFWS, etc.
• Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
• Maintains communication with customers, carriers and vendors.
• Coordinates shipments from airline, ocean piers and CFS to customer/consignee destination.
• Coordinates pick-ups and invoices files.
• Stays up-to-date on regulations, laws, guidelines and Deringer requirements, acting as a resource to internal and external clients.
• Handles accounting processes accurately and in a timely manner.
• Ensures email and telephone calls are promptly and professionally answered.
• Handles confidential information, may give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company.
• Performs other duties as required and assigned.

Requirements

• Has experience specific to client submission requirements and clearance of specific commodities.
• High school diploma/GED.
• 1+ year(s) of previous customs Northern Border brokerage experience.

Skills

• Analytical
• Customer Oriented
• Interpersonal Skills
• Motivation
• Problem Solving
• Work Standards
• Microsoft Office Suites

Location

• Eastern Standard Time

Work Type

• Full-time

Experience Level

• 1+ year(s) of previous customs Northern Border brokerage experience

Education Level

• High school diploma/GED

Salary/Compensations

• $19.00-$24.00 per hour

Benefits

• Comprehensive health, dental, and vision plans.
• Excellent voluntary health and wellness benefits.
• Generous paid time off, including paid holidays.
• Flexibility in work environment.

About the Company

• All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability.