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About the Role

This role involves managing incoming calls, greeting visitors, providing high-level services to staff, clients, and guests, and handling sensitive documents in a professional work environment.

Responsibilities

• Answer incoming calls received on a multi-line phone system in a cordial, professional, and timely manner.
• Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor’s arrival when necessary.
• Provide high-level services to staff, clients, and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned.
• Handle sensitive and/or confidential documents and information.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone, or electronically.
• Adhere to company policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard, or administrative assistant experience required, preferably in a banking, legal, or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, clients, and coworkers.
• Ability and willingness to learn in-depth knowledge of the company to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism.
• Attention to detail with an emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with a positive can-do attitude.
• Ability to work overtime as needed.
• All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Skills

• Microsoft Word
• Microsoft Excel

Location

• onsite

Work Type

• full-time

Experience Level

• 2+ years

Education Level

• High school diploma or equivalent

Salary/Compensations

• $23.00 / hour

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

About the Company

• RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
• The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
• Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
• At RRD, we value innovation, authenticity, and integrity.

Equal Opportunity

• RRD is an Equal Opportunity Employer, including disability/veterans