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About the Role

This fast-paced role supports Magnolia Bakery's Domestic & International Franchise Development Team through franchise administration, Discovery Day event planning and execution, and cross-functional project coordination throughout the franchise development lifecycle. Success requires initiative, sound judgment, strong communication skills, impeccable attention to detail, and a hospitality mindset.

Responsibilities

• Plan, coordinate, and host Magnolia Bakery's virtual and in-person Discovery Days at our New York City Home Office.
• Oversee all event logistics including scheduling, executive calendars, travel logistics, catering, presentations, meeting materials, and franchise candidate communications, while serving as the on-site host to ensure a polished, hospitality-driven experience that reflects the Magnolia Bakery brand.
• Prepare, track, and distribute franchise-related agreements (FDDs, ADAs, FAs, NDAs, amendments, renewals, transfers, etc.) and new franchisee announcement communications.
• Facilitate franchise approval and real estate approval meetings by preparing materials, managing meeting logistics, and ensuring timely distribution of committee pre-reads, Docusign requests and follow-up action items.
• Track franchise development milestones and contractual obligations, proactively communicating upcoming deadlines, potential risks, and schedule delays to the appropriate stakeholders.
• Maintain accurate franchisee, entity, and store records within FranConnect.
• Ensure supporting documentation remains complete, organized, and compliant with regulatory requirements.
• Assist with state registration and FDD renewal documentation.
• Organize and maintain SharePoint document libraries for internal team.
• Prepare and maintain reports, presentation materials, and other documentation to support franchise development initiatives and leadership reporting.
• Coordinate franchise development initiatives across Operations, Finance, Marketing, Real Estate, Architecture, and Legal to ensure projects remain on schedule.
• Schedule and facilitate new franchisee onboarding post-agreement execution.

Requirements

• Candidates need to be based within Eastern Time Zone and accessible to a major metropolitan airport.
• Proven ability to independently manage multiple projects simultaneously, prioritize competing deadlines, exercise sound judgment, and proactively drive work forward.
• Exceptional communication and interpersonal skills, with professionalism and confidence to work effectively with executives, franchisees, vendors, and cross-functional teams.
• Demonstrated ability to manage detailed administrative processes while delivering a polished, hospitality-driven experience.
• Requires up to 20% travel, primarily monthly visits to Magnolia Bakery’s New York City Home Office for Discovery Days, plus occasional travel for brand representation in office, franchise conferences, trade shows, and company events.

Skills

• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint), Adobe, and Docusign.
• Experience with franchise management software (e.g., FranConnect) and preferred mapping software.

Location

• Remote
• New York City

Work Type

• Remote
• Full-time

Experience Level

• Prior franchise administrative experience strongly preferred
• Experience in franchising, hospitality, retail development, or commercial real estate a plus

Education Level

• Preferred bachelor’s degree in business, Hospitality, Communications, or related field.

Salary/Compensations

• $65,000- $78,000 annually

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Paid time off
• Paid holidays
• Life and disability insurance
• Employee assistance resources
• Professional development opportunities
• Employee discounts

About the Company

• Magnolia Bakery, the world’s most famous bakery, opened its first location on a quiet street corner in the heart of New York City’s West Village in 1996.
• Magnolia Bakery has been cherished for its fresh-made classic American baked goods and warm, inviting atmosphere.
• Today, Magnolia Bakery operates locations throughout New York City, Los Angeles, and Chicago, serves guests nationwide through its direct-to-consumer shipping business, and has a growing international presence across the Middle East and Southeast Asia.
• Building on nearly three decades of iconic brand recognition, Magnolia Bakery has entered an exciting new chapter of growth through U.S. franchising, expanding its footprint into new markets while continuing its thoughtful global expansion.
• This strategic growth allows more communities to experience the bakery’s signature hospitality and timeless desserts while preserving the quality and neighborhood charm that have defined the brand since 1996.
• Success at Magnolia Bakery Starts with our SWEET Values: Service, Wholehearted, Enterprising, Extraordinary, Together.

Equal Opportunity

• We are committed to attracting, developing, and retaining a diverse workforce and providing equal employment opportunities to all qualified applicants and employees.
• Magnolia does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.
• Upon hire, Magnolia will verify employment eligibility through the federal E-Verify system in accordance with applicable law.