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About the Role
We are seeking experienced candidates to join our team in NYC. This role focuses on fostering a professional and pleasant working environment by providing excellent customer service in hospitality and coordination. Ideal candidates are ready to grow their career in office services and take advantage of internal training and development opportunities for advancement into management roles.
Responsibilities
- Provide on-site White Glove / Five Star guest service and back-up reception duties.
- Greet clients, visitors, and guests, determine the purpose of their visit, and direct or escort them to the appropriate location.
- Expedite guest service registration.
- Direct guests to their specific host.
- Collaborate with team members to prepare for guest arrival.
- Operate the switchboard, answering, screening, and directing phone calls, or taking messages.
- Assist with conference room location and appointments.
- Perform administrative and clerical support tasks, such as ordering supplies and maintaining inventory.
- Maintain all logs and reporting documentation with attention to detail.
- Adhere to all safety procedures.
- Perform other tasks as assigned.
- Comply with professional dress code and standards, including specific attire and grooming requirements.
Requirements
- Ability to confidently interact with clients and visitors.
- Excellent communication abilities.
- Previous experience in high-end hotel, restaurant, or corporate services.
- High School Diploma or GED required.
- Authorization to work for any employer in the US required.
- Must comply with professional dress code and standards as outlined in IST Employee Handbook.
- Microsoft Office proficiency required and may be tested.
- Relevant hospitality/administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred.
- 45 wpm typing skills.
- Good spelling and grammar.
- Basic knowledge of Microsoft Office suite.
- Effective and professional verbal communication skills.
- English language proficiency required; other languages are a plus.
- Strong organizational skills and calendar management skills.
- Resourceful in problem-solving and meeting client/visitor needs.
- Professional appearance and outgoing positive demeanor.
- Ability to write, read, and comprehend correspondence, memos, emails, and basic instructions.
- Must be able to work overtime both earlier and later if requested.
Skills
- Customer service
- Hospitality services
- Coordination
- Microsoft Office proficiency
- Typing skills (45 wpm)
- Spelling
- Grammar
- Verbal communication
- Organizational skills
- Calendar management
- Problem-solving
Location
- NYC
Work Type
- Full time
- In office
- Overtime as requested
Experience Level
- Experienced
Education Level
- High School Diploma or GED
Salary/Compensations
- $27/hr-$27/hr USD
About the Company
- IST Management is a business process outsourcing company founded in 1997 with over 1,800 employees and operations in over 38 cities across the U.S.
- We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services.
- IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S.
- Honored as one of the Nation’s Best & Brightest Companies to Work For.
- Awarded the HR Professional Excellence Award from the Society for Human Resource Management.
- Made the INC 5000 list.
- Proud partner of the Military Spouse Employment Partnership through the Department of Defense.
- Committed to Hiring Our Heroes mission to hire 100,000 active and former service members.
Equal Opportunity
- IST is an Equal Opportunity Employer (EOE).
- We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.