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About the Role

The Patient Navigator performs a variety of tasks to assist patients in maintaining relationships with providers and other services.

Responsibilities

• Promotes a safe, cooperative, and professional healthcare environment.
• Adheres to all hospital policies, procedures, rules, and regulations.
• Prioritizes customer service, treating all individuals professionally with courtesy and tact.
• Effectively communicates SBH services and ensures concerns reach the appropriate personnel.
• Demonstrates standards of performance and behaviors consistent with the DRIVE to Patient-Centered Excellence.
• Conducts outreach to encourage patient engagement and close care gaps in HIV primary care, HIV prevention, and Infectious Disease programs.
• Consults and collaborates with providers, case managers, social workers, and others to ensure patient access to appointments, medications, equipment, and services.
• Assists patients in transitioning smoothly between care locations, especially after ED visits or inpatient admissions.
• Ensures patients have required elements for effective provider visits prior to appointments.
• Provides appointment reminders for Pathways services and follows up on missed appointments.
• Links newly diagnosed HIV positive individuals to HIV primary care via referral or escort to the Pathways clinic.
• Connects patients with appropriate SBH resources and community resources.
• Accurately documents all service-related activities in the Center’s electronic health record.
• Participates in program and/or departmental quality improvement activities.
• Performs assigned tasks by the Program Director related to departmental activities.
• Attends scheduled department and division meetings and participates appropriately.

Requirements

• Three years of experience in relevant care coordination services, which can include Medical Assistant experience.
• Excellent communication skills, verbal and written.
• Ability to interact with a variety of medical providers and allied health staff.
• Working knowledge of physical health.
• Proficiency in electronic data collection systems.

Skills

• Communication skills
• Electronic data collection systems

Location

• SBH

Work Type

• Full-time

Experience Level

• 3 years

Education Level

• High School Diploma or Equivalent

About the Company

• SBH