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About the Role

Empire Hospitality, a federal contractor, is seeking a Service Liaison to support the daily operations of Military Entry Processing Stations (MEPS). This role involves supervising and coordinating services for applicants, maintaining positive relationships with hotel partners, and ensuring exceptional guest service.

Responsibilities

• Execute the daily operations of MEPS Support Services, ensuring compliance with contract specifications.
• Perform applicant check-in/orientation and checkout processes.
• Verify lodging and kitchen facilities remain in compliance with contract requirements.
• Forecast daily support needs, communicate requirements to relevant stakeholders, and track performance.
• Maintain regular communication with military representatives, hotel staff, and transportation providers.
• Coordinate with others to resolve issues related to applicant processing.
• Resolve issues related to applicant conduct.
• Ensure applicants receive and acknowledge briefings/paperwork.
• Complete reports as required.
• Ensure that all safety, quality, and procedure compliance requirements are met.
• Maintain a high level of customer satisfaction by ensuring services are delivered effectively and efficiently.

Requirements

• High school diploma or GED required.
• Minimum of one to three years of customer service experience, preferably in a high-volume environment.
• Military or Department of Defense experience is strongly preferred.
• Strong interpersonal conflict resolution skills.
• Strong problem-solving skills and the ability to navigate complex situations.
• Ability to read, interpret, and communicate effectively regarding documents, reports, and correspondence.
• Proficient in basic math and able to solve practical problems in a fast-paced environment.
• Strong working knowledge of Microsoft Excel, Outlook, and basic internet navigation.
• Must be able to obtain and maintain any necessary facilities credentials/authorization (U.S. citizenship required).

Skills

• Customer service
• Attention to detail
• Coordination
• Issue resolution
• Interpersonal conflict resolution
• Problem-solving
• Microsoft Excel
• Microsoft Outlook
• Internet navigation

Location

• On-site

Work Type

• Full-time

Experience Level

• 1-3 years customer service experience

Education Level

• High school diploma or GED

About the Company

• Empire Hospitality is a federal contractor in the hospitality industry.

Equal Opportunity

• Empire Hospitality is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition (including genetic characteristics or information), veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.